Tamer Ramadan
Dammam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work history
Business development manager
TDS
Dammam, Saudi Arabia
2023.11 - Current
- Implemented marketing initiatives for greater brand visibility.
- Assessed competitor activities for strategic positioning.
- Spearheaded training programmes, enhancing team capabilities.
- Executed successful product launches, driving market penetration.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Fostered client relationships, leading to increased brand loyalty.
- Optimised operational procedures for improved productivity.
- Developed strategic partnerships for sustained growth.
Customer Success Manager
TBO.COM
Dammam , Saudi Arabia
2022.10 - 2023.10
- Advised clients on optimum mix of products and distribution channels for greatest success.
- Analysed paid and organic website data to enhance Return On Investment (ROI).
- Leveraged market and competitor data to identify market opportunities and gaps.
Manager Sales
TBO.COM
Dammam , Saudi Arabia
2017.08 - 2022.09
- Collected customer and market feedback and reported information to company leadership.
- Increased year-on-year sales by 60%, implementing strategic business growth and retention initiatives.
- Forecasted product sales to deliver on KPIs.
Travel Consultant
Al Momayaz Travel & Tourism
Dammam, Saudi Arabia
2015.06 - 2017.07
- Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
- Maximised agency profits by consistently converting add-on sales, including travel insurance, theme park tickets and car rentals.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
Travel Consultant
Orbit Travel and Tourism
Hail, Saudi Arabia
2012.04 - 2015.04
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
- Maximised agency profits by consistently converting add-on sales, including travel insurance, theme park tickets and car rentals.
Travel Consultant
Abu Samra Travel
Elmansura, Egypt
2010.06 - 2012.03
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
Receptionist
Grand Rotana Resort & Hotel
Sharm Elsheikh, Egypt
2007.08 - 2010.01
- Answered many telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Delivered front of house duties with warm and professional manner.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
Receptionist
Sunrise Royal Makadi Resort
Hurghada , Egypt
2005.04 - 2007.07
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
Education
Bachelor of Arts - English
Mansoura University
Mansoura, Egypt05.2003
Skills
- Sales and market development
- Sales process
- Customer acquisition and retention
- Sales territory growth
- Excel proficiency
- Excellent communication skills
- Market intelligence
- Continuous improvements
- National account management
- Team oversight
- Key account development
- Salesforce
- Energetic
- Customer demographics understanding
- Sales strategy familiarity
- Client service optimization
- Sales proficiency
- Inter-department collaboration
- Customer Relations
- Team Building
- Training and mentoring
- Revenue growth
- Key accounts development
- Account updates
- Business Development
- Sales management
- Staff Management
- Negotiation
Languages
Arabic
Native
English
Upper intermediate
B2
Russian
Beginner
A1
Interests
Reading, Traveling, Sports.
Timeline
Business development manager
TDS
2023.11 - Current
Customer Success Manager
TBO.COM
2022.10 - 2023.10
Manager Sales
TBO.COM
2017.08 - 2022.09
Travel Consultant
Al Momayaz Travel & Tourism
2015.06 - 2017.07
Travel Consultant
Orbit Travel and Tourism
2012.04 - 2015.04
Travel Consultant
Abu Samra Travel
2010.06 - 2012.03
Receptionist
Grand Rotana Resort & Hotel
2007.08 - 2010.01
Receptionist
Sunrise Royal Makadi Resort
2005.04 - 2007.07
Bachelor of Arts - English
Mansoura University