Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
OperationsManager
Tamer Shourbagy

Tamer Shourbagy

Geddah,Saudi Arabia

Summary

Talented professional experienced in information and communications technology management. Develops technologies to achieve business systems and operations requirements. Leads teams by example to maintain high-performing service departments.

Accomplished technology and communications management professional with 10 years of industry experience. Strategically meets evolving business, management and service user needs.


Highly-skilled IT Consultant with extensive experience managing information and communications technology for large organisations. Adept at assessing and implementing optimal technologies for improved operational systems. Accomplished planner with exceptional team leadership abilities to expertly direct high-performing ICT teams.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
5
5
Certification

Work history

Head of IT

TGS for Tecnology
Jeddah, Saudi Arabia
09.2023 - Current
  • Monitored and updated software certifications for full compliance.
  • Assessed system performance to advise on possible updates and improvements.
  • Led information and communications strategy development.
  • Recommended upgraded technologies to meet evolving business requirements.
  • Advised on Information and communications technology policy and process improvements.
  • Networked at industry seminars to build strategic business relationships.
  • Analysed system and software requirements to meet operational needs.
  • Recruited, trained and managed IT teams to continually meet service user needs.
  • Sourced new and emerging technologies to optimise information services.
  • Maintained system security through regular testing and servicing.
  • Liaised with service users to ascertain necessary system improvements.
  • Negotiated cost-efficient prices with vendors for new systems and services.
  • Managed technology resources within department budgets.
  • Controlled department budgets by sourcing cost-effective solutions.
  • Observed workflow to establish system development priorities.
  • Recruited and trained system analysts, programmers and engineers.
  • Upgraded hardware and software regularly for optimised systems performance.
  • Installed new technologies without disrupting workflow.
  • Liaised with service users and business managers to meet computing requirements

IT Site Infrastructure Operations Engineer

HP
Fifth Settelment, Egypt
08.2021 - Current
  • Formulated process controls and validations to reach quality standards.
  • Carried out Total Productive Maintenance (TPM) to achieve high performance levels.
  • Installed and modified equipment to fulfil production goals.
  • Researched new manufacturing methods to drive efficiencies.
  • Designed fixtures and tooling for assembly tasks
  • Wrote Standard Operating Procedures and product specifications.
  • Organised plant start-up and shut-down schedules to minimise loss of production time.
  • Analysed data to control costs and enhance service delivery.
  • Conducted fault finding and diagnostics on complex systems.
  • Examined and planned workflow, space requirements and equipment layout to improve manufacturing efficiency.
  • Produced reports and presented progress at project meetings and to clients.

IT Infrastructure Engineer

Layers Logic LTD
Fifth Settelemnt, Egypt
08.2021 - Current
  • Collected project information and disseminated to appropriate stakeholders.
  • Evaluated existing procedures and made proactive adjustments to meet changing demands.
  • Directed cross-functional teams to accomplish technical aspects of projects.
  • Developed proposals for clients, outlining project scope and timeline.
  • Gathered requirements for ongoing projects and organised details for management use.
  • Fostered positive and performance-oriented environment by implementing successful reward systems.
  • Prepared traffic impact studies to determine appropriate control measures.
  • Resolved project challenges through in-depth analysis and stakeholder consultation.
  • Coordinated contractors, subcontractors and labourers to deliver on projects.
  • Prepared accurate project cost estimates, schedules and specifications.
  • Monitored and maintained health and safety standards for site compliance.
  • Harnessed strong data analysis and modelling to deliver complex engineering calculations.
  • Established project materials and methods to maximise construction productivity.
  • Increased safety ratings by identifying and resolving severe structural issues.
  • Sourced and allocated cost-efficient resources to meet construction constraints.
  • Delivered construction outcomes through targeted structural stability assessments.
  • Organised information and completed paperwork for technical bids to secure new contracts.
  • Completed complex technical surveys for large-scale developments.
  • Reported on flood and environmental hazards and recommended mitigation strategies.
  • Compiled information to obtain permits for civil engineering work.
  • Prevented project delays through carefully considered risk and feasibility assessments.
  • Minimised deviation from cost parameters through performance and budget monitoring.
  • Motivated site teams to achieve quality results against construction deadlines.
  • Carried out diligent site surveys and research to predict and quickly resolve possible issues.

Senior IT Consultant

Hezb Homat El-Watan
Fifth Settelment, Egypt
10.2021 - Current
  • Performed security testing using results to identify and fix vulnerable areas.
  • Modified current systems to enhance workflows and meet new needs.
  • Monitored system performance using recognised and agreed criteria.
  • Evaluated system linkages and optimised connections to improve compatibility and function.
  • Identified current inefficiencies and recommended changing functionality or behaviours to eliminate concerns.
  • Established and maintained robust links between systems.
  • Designed impressive solutions to overcome existing system challenges.
  • Navigated multiple application-specific interfaces to carry out analysis.
  • Outlined needs to meet end user requirements.
  • Prepared proposals outlining requirements, potential solutions and required resources, timelines and costs to achieve objectives.
  • Estimated costs of new systems, modifications and updates.
  • Consulted with users and management to formulate guiding principles.
  • Executed feasibility studies to inform development of existing and proposed projects.
  • Facilitated system expansion, modification and updates.
  • Developed and implemented system testing plans in support of deployments.
  • Virtualised or graphically visualised system operations to identify areas for improvement

IT Technology Senior Consultant

SA Architects
Zamalek - Giza, Egypt
09.2020 - Current
  • Retrieved, separated and sorted program output and sent data to specified users.
  • Followed design and installation specifications to configure systems and equipment.
  • Answered user inquiries regarding software or hardware operation to resolve problems.
  • Used computer terminals to enter commands and activate peripheral equipment controls.
  • Established and maintained company network and data communications systems.
  • Consulted user guides and technical manuals to research and implement solutions.
  • Installed hardware, software and peripheral equipment in alignment with manufacturer specifications.
  • Maintained records of daily data communication transactions, problems and remedial actions taken.
  • Verified proper installation and connection of cables, operating systems and software.
  • Reproduced technical problems encountered by users to address and resolve problems.
  • Operated and controlled peripheral computer equipment to meet business needs.
  • Performed web server backup and recovery operations to reduce risks.
  • Defined and documented disaster recovery plan and procedures.
  • Monitored systems to identify and resolve equipment failures or errors in performance.
  • Provided support for day-to-day operation of communications systems, computer systems and networks.
  • Supported internet and web server reliability and usability with continuous monitoring.
  • Reviewed job set-up instructions to determine equipment and materials to be used.

IT Projects Manager

Roots
Nasr City - Cairo, Egypt
03.2022 - 08.2023
  • Expanded use of VMware technologies, achieving multiple server and desktop virtualisation.
  • Tested and administered disaster recovery plans for different systems.
  • Directed installation and configuration of computer hardware, operating systems and applications.
  • Led IT support for 1st, 2nd, and 3rd line hardware and software issues.
  • Acted as first point of contact for hardware and software troubleshooting queries.
  • Collaborated with project engineers to roll out, manage, or patch software.
  • Identified skill gaps and restructured IT team, increasing department capabilities.
  • Executed performance reports and submitted to management for review.
  • Assessed data security and compliance to GDPR regulations.
  • Managed team of IT support technicians, developing workflows and processes.
  • Trained IT support staff to manage enquiries from end-users with first-call resolution.
  • Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
  • Implemented network security policies and performed audits, leading to reduction in security breaches.
  • Executed projects using Waterfall and Agile methodologies.
  • Spearheaded new IT training and development programmes to boost employee retention.
  • Oversaw execution of IT projects from inception to execution.
  • Evaluated telephony systems and drove inbound call routing improvements to customer minimise waiting times.

IT Manager

Sasheco
Nasr City - Cairo, Egypt
05.2020 - 03.2022
  • Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
  • Implemented network security policies and performed audits, leading to reduction in security breaches.
  • Expanded use of VMware technologies, achieving multiple server and desktop virtualisation.
  • Executed performance reports and submitted to management for review.
  • Led infrastructure projects to install and upgrade various systems.
  • Collaborated with project engineers to roll out, manage, or patch software.
  • Acted as first point of contact for hardware and software troubleshooting queries.
  • Liaised with third parties to purchase end user equipment as necessary.
  • Oversaw execution of IT projects from inception to execution.
  • Trained IT support staff to manage enquiries from end-users with first-call resolution.
  • Identified skill gaps and restructured IT team, increasing department capabilities.
  • Managed team of IT support technicians, developing workflows and processes.
  • Directed installation and configuration of computer hardware, operating systems and applications.
  • Identified and recommended cost-effective technology solutions.
  • Spearheaded new IT training and development programmes to boost employee retention.
  • Tested and administered disaster recovery plans for different systems.

IT System Administrator

Technology Root
Fifth Settlement - Cairo, Egypt
02.2017 - 04.2020
  • Evaluated latest innovations and adopted cost-effective, useful solutions.
  • Completed reports detailing performance, costs and downtime issues.
  • Led server maintenance activities for company systems to keep critical functions operational.
  • Observed infrastructure health using monitoring tools to address emerging issues.
  • Implemented software and hardware upgrades to boost system speed.
  • Requisitioned hardware and software to meet changing organisational needs.
  • Collaborated with helpdesk teams in diagnosing and resolving issues.
  • Used support tools to manage and control remote devices.
  • Configured and deployed high-availability and redundant systems for heavy traffic and workloads.
  • Reduced issue-resolution timeframes, minimising operational downtime and aiding company performance.
  • Tested installations and updates on test servers before deployment to live environments.
  • Monitored and intercepted electronic data transfers, preventing data theft and malware spread.

IT Technical Support Specialist

El-Mabany Contracting
10th Of Ramadan, Egypt
01.2015 - 01.2016
  • Gathered business requirements from clients, performing detailed data analyses to document requirements.
  • Recommended and implemented configuration changes and system additions to optimise performance.
  • Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
  • Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
  • Created assessment reports of equipment issues and resolutions using operational data.
  • Wrote technical documents related to current products for publishing on support page.
  • Researched and investigated client complaints to make recommendations and action plans.
  • Assisted sales team with technical presentations and aftersales support.
  • Configured and maintained internal lab servers, workstations and group policies for smooth operations.
  • Collaborated with team members in virtual environments to optimise field experience and development capabilities.
  • Managed technical support page by creating FAQs and posting knowledge-based articles.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Provided technical support throughout development phases of new products.

IT Specialist

Ibn Sina Pharma
Ismailia, Egypt
04.2014 - 12.2014
  • Maintained and performed hardware repairs on Windows, Mac and Linux computers and devices.
  • Educated employees on cybersecurity best practices to reduce number of cyber incidents.
  • Oversaw complex client and supplier contracts and managed compliant tender processes.
  • Assessed and recommended technology innovations, assisting implementation to meet business objectives.
  • Researched cost of replacing or updating computer items and reported amounts.
  • Designed and implemented hardware and software solutions to minimise downtime.
  • Improved overall network capabilities by implementing new connectivity configurations.
  • Provided remote desktop support to [Number]+ users, efficiently resolving issues to minimise downtime.

Education

Bachelor of Engineering - Electrical and Computer Engineering

Higher Technological Institute
Egypt
09.2007 - 01.2013

Skills

  • Active Directory
  • Virtualisation technologies
  • Engineering standards
  • Operational analysis
  • Database management software
  • Testing and maintenance
  • Build releases
  • VMware
  • Virsualization
  • VPN Portal and IPSec Connections
  • Cisco switches and routers configuration
  • Dell EMC and HPE
  • Infrastructure Implementation Managmenet
  • Sophos Firewall Security
  • Backup Systems Optimization
  • Light Current Field experiance

Languages

Arabic
Native
English
Advanced

Certification

CCNA

MCITP

MCSA

Cisco IT Essential Software & Hardware

ICDL

Intel

PMP ( 1-April 2012 )

Mini MBA

Timeline

Head of IT

TGS for Tecnology
09.2023 - Current

IT Projects Manager

Roots
03.2022 - 08.2023

Senior IT Consultant

Hezb Homat El-Watan
10.2021 - Current

IT Site Infrastructure Operations Engineer

HP
08.2021 - Current

IT Infrastructure Engineer

Layers Logic LTD
08.2021 - Current

IT Technology Senior Consultant

SA Architects
09.2020 - Current

IT Manager

Sasheco
05.2020 - 03.2022

IT System Administrator

Technology Root
02.2017 - 04.2020

IT Technical Support Specialist

El-Mabany Contracting
01.2015 - 01.2016

IT Specialist

Ibn Sina Pharma
04.2014 - 12.2014

Bachelor of Engineering - Electrical and Computer Engineering

Higher Technological Institute
09.2007 - 01.2013

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Tamer Shourbagy