Abdulmalik Alhamdan
Riyadh
Summary
Adaptable Business Manager successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration and inventory management.
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Private Sector Businesses and Individuals Support
NCGR - National Center for Government Resources Sys.
Riyadh, Saudi Arabia
03.2024 - Current
- Conducted research and analysis of market trends to identify potential opportunities for clients.
- Provided strategic advice and guidance to clients on business development, operations and financial planning.
- Created detailed reports highlighting key insights from data analytics projects.
- Identified gaps in current processes and proposed innovative solutions that meet changing customer needs.
- Coordinated cross-functional teams within an organization to execute complex initiatives.
- Assessed organizational structures for effectiveness in meeting short-term goals as well as long-term objectives.
- Developed and implemented new procedures to facilitate business growth.
- Collaborated with stakeholders to contribute recommendations and deliver client objectives.
Private Sector Business Manager
NCGR - National Center for Government Resources Sys.
Riyadh
08.2022 - 03.2024
- Developed and implemented policies and procedures to improve operational efficiency.
- Collaborated with managers to identify and develop new markets according to strategic plan, analyzing potential opportunities and challenges.
- Designed strategies for improving the quality of services provided by the organization.
- Conducted comprehensive relationship reviews to understand and develop solutions for client needs, partnering with specialists to resolve specific issues.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Assessed employee performance evaluations and recommended changes or improvements as needed.
- Participated in industry events such as conferences and tradeshows to build brand awareness among prospects.
- Ensured compliance with relevant laws and regulations when dealing with customers.
Acting as Private Sector Business Manager
THIQAH
Riyadh
04.2021 - 08.2022
- Facilitated communication between different teams within the organization through regular meetings.
- Collaborated with other departments within the organization to coordinate project efforts.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Communicated client priorities, delivering presence and business objectives.
- Translated customer needs into operational plan to fulfill projects with right resources.
- Defined accountabilities and established performance objectives and metrics to execute strategy.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
Account Manager, Etimad Platform
THIQAH
Riyadh
02.2018 - 04.2021
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Resolved customer complaints in a timely manner.
- Analyzed client data and identified opportunities for growth.
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- Acted as main point of contact in matters relating to client concerns and needs.
Business Operation Associate
THIQAH
Riyadh
12.2017 - 02.2018
- Provided ongoing support for operational teams to ensure efficient workflow processes.
- Drafted policies and procedures for the implementation of new operational systems.
- Maintained effective communication between all levels of personnel within the organization.
- Communicated with clients regarding account status and project updates.
- Analyzed workflows for process improvement opportunities to increase efficiency.
Claim Exuctive
Tawuniya
Riyadh
01.2011 - 09.2011
- Analyzed claim files to identify areas of potential risk or fraud.
- Researched, interpreted and applied relevant laws, regulations and policies related to the resolution of claims.
- Attended conferences, seminars and workshops related to executive claims facilitation practices.
- Approved reserves and payments up to 100.000 R.S authority level.
Representative
Riadaa Group
Riyadh
08.2010 - 12.2010
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Assisted customers with order placement, returns, exchanges, and refunds.
Credit Specialist
Khalda Group
Riyadh
07.2008 - 02.2009
- Reviewed credit applications to assess credit worthiness of potential customers.
- Provided recommendations for appropriate credit limits and terms.
- Assisted in the resolution of disputes between customers and creditors or debt collectors.
Store Cashier
Panda Retail Company – Savola Group
Riyadh
07.2007 - 12.2007
- Made sure that all prices were correctly labeled on products before putting them out on the shelves.
- Provided accurate information on product availability, pricing, and promotions.
- Processed cash, check, and credit card transactions accurately and efficiently.
- Assisted customers with returns or exchanges as needed.
Education
Bachelor of Science - Information Technology Management
University of Wisconsin-Stout
United States, Menomonie, Wisconsin08.2017
Diploma Degree - Network And System Administration
Institute of Public Administration
Riyadh, Saudi Arabia08.2010
Skills
- Partnership Development
- Client Relationship Management
- Risk Assessment and Management
- Event Coordination
- Team Motivation
- Problem Solver
- Decision-Making
- Business Administration
- Analytical and Critical Thinking
- Leadership
Certification
Leadership Mastery: Realising your Leadership Potential through Self-Discovery
GLOMACS® Oct 2023
Managing Self and Leading Others
MERIC: Training, Development and Consulting Nov 2022
Total Quality Management
MERIC: Training, Development and Consulting Nov 2019
ITIL(R) Foundation Certificate in IT Service Management
QA Ltd Oct 2018
Linux Pro
TestOut Corporation May 2016
Lean Six Sigma Greenbelt
Lawrence Technological University Nov 2015
Risk Management and Analysis
Lawrence Technological University Oct 2015
Strategic Management Fundamentals
Lawrence Technological University Oct 2015
Timeline
Private Sector Businesses and Individuals Support
NCGR - National Center for Government Resources Sys.
03.2024 - Current
Private Sector Business Manager
NCGR - National Center for Government Resources Sys.
08.2022 - 03.2024
Acting as Private Sector Business Manager
THIQAH
04.2021 - 08.2022
Account Manager, Etimad Platform
THIQAH
02.2018 - 04.2021
Business Operation Associate
THIQAH
12.2017 - 02.2018
Claim Exuctive
Tawuniya
01.2011 - 09.2011
Representative
Riadaa Group
08.2010 - 12.2010
Credit Specialist
Khalda Group
07.2008 - 02.2009
Store Cashier
Panda Retail Company – Savola Group
07.2007 - 12.2007
Bachelor of Science - Information Technology Management
University of Wisconsin-Stout
Diploma Degree - Network And System Administration
Institute of Public Administration
Leadership Mastery: Realising your Leadership Potential through Self-Discovery
GLOMACS® Oct 2023
Managing Self and Leading Others
MERIC: Training, Development and Consulting Nov 2022
Total Quality Management
MERIC: Training, Development and Consulting Nov 2019
ITIL(R) Foundation Certificate in IT Service Management
QA Ltd Oct 2018
Linux Pro
TestOut Corporation May 2016
Lean Six Sigma Greenbelt
Lawrence Technological University Nov 2015
Risk Management and Analysis
Lawrence Technological University Oct 2015
Strategic Management Fundamentals
Lawrence Technological University Oct 2015
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