Tammam Fahad Ali AlRaqtan
Customer Service Supervisor
Dammam
Summary
Dedicated and passionate professional with a strong commitment to expanding my horizons and contributing valuable expertise acquired throughout my career. Eager to take on new challenges and bring a wealth of knowledge to the table, I am motivated by a continuous pursuit of learning and growth. I am confident in my ability to leverage my skills and experience to make meaningful contributions to any team or project. I thrive in dynamic environments, embrace opportunities for professional development, and am excited about the prospect of contributing to the success of forward-thinking organizations.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Specialist
Alraqtan Group
06.2019 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Developed customer service improvement initiatives to decrease customer wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Issuing refunds and maintaining SLA's
Sales Assistant
مؤسسة اتحاد التوريدات الصناعية التجارية
10.2017 - 06.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
BBA - Business Administration
Saudi Electronic University
Dammam 07.2023 - Current
Skills
Adaptability
Decision Making
Organizational
Excel
Good communication skills
Timeline
BBA - Business Administration
Saudi Electronic University
07.2023 - Current
Customer Service Specialist
Alraqtan Group
06.2019 - Current
Sales Assistant
مؤسسة اتحاد التوريدات الصناعية التجارية
10.2017 - 06.2019
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