Dynamic operations professional with 25 years of progressive experience in the maintenance and operational management of large-scale industrial laundry and linen services within both hospitality and healthcare environments. Demonstrated success in overseeing end-to-end laundry operations, optimizing equipment performance, and implementing robust infection-control standards that safeguard patients, guests, and staff.
As an Assistant Operations Manager, consistently drives process improvements and cost-saving initiatives by analyzing workflows, introducing automation where feasible, and coaching teams for peak performance. Recognized for fostering a collaborative culture, reducing turnaround times, and increasing customer satisfaction across high-volume hotel and hospital facilities.
Key achievements include:
Inventory control techniques
Project management software expertise
Relevant industry knowledge
Operations management
Microsoft Office Suite proficient
Train The Trainee, The Living Adventure Managed by Accor, October-2022
Basic First Aid & Cardio Pulmonary Resuscitation, The Living Adventure Managed by Accor, August-2022
Front desk & Housekeeping Module, Hotelogix, April-2022
Guest Service Module, Hotelogix, April-2022
Hiking or trail running, Team sports, Learning a new languages, Reading