TANYA FRANCIS
RIDGEHAVEN
Summary
Professional retail worker with strong focus on team collaboration and achieving results. Proven experience in customer service, inventory management, and sales. Reliable, adaptable, and skilled in handling fast-paced environments while maintaining high standards. Strong communication and problem-solving abilities ensure effective support to both customers and team members.
Overview
25
25
years of professional experience
Work History
Retail Worker
Webber Store
06.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Worker
Home of Fire
12.2020 - 02.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Answered questions about store policies and addressed customer concerns.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Actively engaged customers to provide general assistance and information on store merchandise.
Key Accounts Manager
BEVSERVE
03.2012 - 02.2016
- Resolved customer issues promptly, fostering loyalty and strengthening long-term relationships.
- Boosted client satisfaction by developing and maintaining strong relationships with key accounts.
- Negotiated contract terms and pricing, securing profitable deals for the company.
- Built and maintained strong client relationships to drive business growth.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Hairdresser
The Chameleon Room
04.2000 - 01.2003
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Processed payments, entering sales in register for prompt customer service.
- Answered multiple phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and colour options.
- Maintained high number of return customers through precise cutting, colouring and styling of clients' hair.
Education
Bronze Level Stihl Training -
Tafe SA
Regency Park, SA01-2021
Respond To Abuse And Neglect -
RAN-EC Training Organisation
SA01-2020
Cert IV in Training And Assessment - Hairdressing
Tafe SA
Tea Tree Gully, SA01-2011
4 YearApprenticeship, Cert III in Hairdressing - Hairdressing
The Industrial And Training Commission of SA
SA01-1994
Trade School Apprenticeship in Hairdressing -
Adelaide College of Tafe
SA01-1992
High School Diploma -
Campbelltown Performing Arts High School
Campbelltown, SA10-1989
Preparation For Employment- Hairdressing - Hair Dressing
Adelaide College of Tafe
SA02-1989
Professional & Personal Development
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Relationship building
- Cash handling accuracy
- Professional appearance
- Sales promotion
- Sales proficiency
- Register operation
- Upselling strategies
- Reliable and responsible
Timeline
Retail Worker
Webber Store
06.2022 - Current
Retail Worker
Home of Fire
12.2020 - 02.2022
Key Accounts Manager
BEVSERVE
03.2012 - 02.2016
Hairdresser
The Chameleon Room
04.2000 - 01.2003
Bronze Level Stihl Training -
Tafe SA
Respond To Abuse And Neglect -
RAN-EC Training Organisation
Cert IV in Training And Assessment - Hairdressing
Tafe SA
4 YearApprenticeship, Cert III in Hairdressing - Hairdressing
The Industrial And Training Commission of SA
Trade School Apprenticeship in Hairdressing -
Adelaide College of Tafe
High School Diploma -
Campbelltown Performing Arts High School
Preparation For Employment- Hairdressing - Hair Dressing
Adelaide College of Tafe
Professional & Personal Development
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