Tara Helmons
Moana
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Support Worker Administrator Assistant to Manager
Sos Care
03.2019 - Current
- Provide compassionate care to individuals with disabilities, enhancing their quality of life
- Assist with daily living activities, personal hygiene, meal preparation, and medication management
- Support individuals in accessing community resources and participating in social events
- Attend training sessions to stay informed about best practices and advancements in disability care
- Spearheaded software training initiatives for disability care team, ensuring proficiency in relevant tools to enhance workflow efficiency and data management
- Assisted manager in day-to-day operations by providing strategic support, handling administrative tasks, and facilitating seamless communication within team
- Managed invoicing processes, guaranteeing accuracy and timeliness in financial transactions
- Oversaw rostering activities, optimizing staff scheduling to meet client needs
- Took charge of social media management, crafting engaging content and strategies to enhance company's online presence and connect with community
- Managed email correspondence effectively, ensuring timely responses and maintaining professional and organized communication system
- Led marketing initiatives, including design and distribution of business cards, contributing to company's brand identity and visibility within industry
- Played pivotal role in hiring process, from crafting job descriptions to conducting interviews, ensuring recruitment of qualified team members
- Successfully planned and executed events for staff and clients
- Generated and compiled comprehensive reports, providing valuable insights on the clients.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Contributed to development of agency policies and procedures aimed at improving overall service delivery standards for all clients served.
- Streamlined documentation processes by implementing efficient record-keeping strategies that improved accuracy of information shared between team members.
- Created, prepared, and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in professional development and training opportunities to enhance clinical skills.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Generated reports to suggest corrective actions and process improvements.
- Collected, arranged, and input information into database system.
Property Manager
Place
03.2017 - 03.2019
- Oversee the day-to-day operations of properties, ensuring efficient management and performance
- Conduct property inspections, identifying maintenance needs and repairs or improvements
- Develop and maintain positive relationships with tenants, addressing concerns
- Collaborate with leasing agents to market and advertise available properties
- Implement property policies, lease agreements, and regulations to maintain compliance
- Manage rent collection processes, including invoicing, tracking, and addressing delinquencies
- Prepare and analyze financial reports, budgets, and forecasts for property owners
- Coordinate move-in and move-out processes, conducting thorough inspections and managing security deposit returns
- Conduct regular property evaluations to identify opportunities for increased efficiency
- Foster positive relationships with property owners, providing regular updates and collaborating on strategic decisions for property portfolios.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Coordinated with legal counsel to resolve tenant disputes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Collected and maintained careful records of rental payments and payment dates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Generated leads for sales and rental properties through cold calls and referrals.
Administration to Property Manager Assistant
Progress Properties
06.2013 - 03.2017
- Efficiently manage administrative tasks, including answering phone calls, responding to emails, and coordinating appointments
- Maintain organized and up-to-date filing systems for property listings, client information, and important documents
- Assist in preparation and distribution of real estate contracts, leases, and other legal documents, ensuring accuracy and compliance
- Coordinate property showings and open houses, managing schedules for both clients and real estate agents
- Facilitate communication between clients, agents, and other stakeholders to provide excellent customer service
- Conduct research on local real estate market trends, property values, and competitive listings to support decision-making processes
- Draft and edit correspondence, reports, and presentations for both internal and external communication
- Handle financial responsibilities including invoicing and rent arrears
- Monitor and manage office supplies, ensuring sufficient stock levels and making procurement recommendations when necessary
- Collaborate with marketing team to create promotional materials and assist in social media management for property listings
- Decorate and maintain office space, ensuring clean, organized, and presentable environment for clients and staff.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Skills
- Spreadsheet development
- Presentation Design
- Life Skills Development
- Emotional Support
- Skill Development
- Administrative Management
- Multitasking
- Team building
- Adaptability
- Time Management
- Self Motivation
Education Certification
- St Thomas More College, Cert 4 in Business and Admin
- Real Estate License (QLD)
- Assisting Clients with Medication Certificate
- Cert 3 in Individual Support
- Support Coordination Intensive Course
- First Aid & CPR
- Full drivers license
References
Sharren Kershaw
Owner of Sos Care
0406 608 353
Shae Cross
Management of Sos Care
0451 412 090
Timeline
Support Worker Administrator Assistant to Manager
Sos Care
03.2019 - Current
Property Manager
Place
03.2017 - 03.2019
Administration to Property Manager Assistant
Progress Properties
06.2013 - 03.2017
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