Tarek Mohamed
Operations Manager
Khobar,Eastern
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Operations Manager
Virtual Vision
Khobar, Saudi Arabia
01.2016 - Current
- Coordinate, manage, and monitor workings of various departments in organization.
- Implementing best practices across entire Company Ensuring that company's public cloud is resilient, performant, and secure.
- Providing service reports to customers and line management.
- Managing customers expectations and escalation processes.
- Recommending information technology strategies, policies, and procedures.
- Supported company growth by more than 60% in last 2 years by working constructively with sales team members, generating new business opportunities.
- Evaluated suppliers to maintain cost controls and improve operations.
Technical and Projects Manager
Virtual Vision
Khobar, Saudi Arabia
01.2013 - 01.2016
- Provided leadership and support for IT department.
- Recruited and trained IT team members.
- Effectively ran information system, fostering customer satisfaction.
- Managed deliverable estimates, negotiated resource conflicts and allocated resources.
- Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
- Increased employee productivity by 80 % through training and mentorship.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Analyzed project-related information and made recommendations based on discoveries.
- Guided, coached, and lead project teams, delegating tasks and evaluating performance and progression of project, Updated operational methods and oversaw accounting procedures for improved efficiency.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs and monitored performance.
Systems and Projects Consultant
Virtual Vision
Khobar, Saudi Arabia
01.2011 - 01.2013
- Designing and implementing computer systems, software and networks.
- Developed and implemented system testing plans in support of deployments.
- Determining project parameters, timelines, and deliverables.
- Designing and testing range of software and technical solutions.
- Driving rapid adoption of new technologies, ideas, and processes.
- Creating user and training documentation and overseeing training sessions.
- Creating testing and deployment processes and plans, and overseeing deployments.
- Being first point of contact and providing guidance and advice for duration of projects.
- Delivered services to customer locations within specific timeframes.
- Conducted research, gathered information from multiple sources and presented results.
- Increased customer satisfaction by resolving issues.
System Engineer
Isource
Cairo, Egypt
01.2009 - 01.2011
- Designing and implementing computer systems, software and networks.
- Developed and implemented system testing plans in support of deployments.
- Determining project parameters, timelines, and deliverables.
- Designing and testing range of software and technical solutions.
- Driving rapid adoption of new technologies, ideas, and processes.
- Creating user and training documentation and overseeing training sessions.
- Creating testing and deployment processes and plans, and overseeing deployments.
- Being first point of contact and providing guidance and advice for duration of project.
System Administrator
Isource
Cairo, Egypt
01.2007 - 01.2009
- Managed Servers environment AD, Exchange and SQL.
- Performing periodic backup of data and automating reporting tasks.
- Executing hardware and software updates when necessary.
- Followed recommended update schedule for applications to keep software secure and functional.
- Completed reports detailing performance, costs, and downtime issues.
- Managed onboarding and off boarding of employees.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Mentored employees and offered constructive feedback for performance improvement.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
Infrastructure Support Specialist
Elraed Information Technology
Cairo, Egypt
01.2004 - 01.2007
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up workstations for employees.
- Optimized network infrastructure and performance.
- Monitored systems in operation and quickly troubleshot errors.
- Patched software and installed new versions to eliminate security problems and protect data.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Broke down and evaluated user problems, using personal expertise and probing questions.
Education
Bachelor's degree - Commerce, Accounting
Cairo University
Cairo - Egypt 09.1998 - 05.1999
Skills
Microsoft 365 Platform, including Azure, Exchange, SharePoint, OneDrive, and Office
Strong technical knowledge of network and server operating systems
Experience with support of Windows Operating Systems, SQL Server, and Active Directory
Proven experience in IT infrastructure planning, development, and operations
Azure and Hyper-V Server Virtualization
Enterprise Backup, Replication and Business Continuity and Disaster recovery mitigation and response
Strong understanding of project management principles and practices
Strong understanding of Helpdesk and Customer Relations Support systems
Data Security and Cyber Security basics
Teamwork
Leadership and management
Extensive interpersonal communication
Critical thinking and decision-making
Responsibility
Integrity
Certification
Attended Project Management Professional (PMP) training.
Timeline
Operations Manager
Virtual Vision
01.2016 - Current
Technical and Projects Manager
Virtual Vision
01.2013 - 01.2016
Systems and Projects Consultant
Virtual Vision
01.2011 - 01.2013
System Engineer
Isource
01.2009 - 01.2011
System Administrator
Isource
01.2007 - 01.2009
Infrastructure Support Specialist
Elraed Information Technology
01.2004 - 01.2007
Bachelor's degree - Commerce, Accounting
Cairo University
09.1998 - 05.1999