Tarek Ebrahim

• Collaborated with external partners (ACM system vendor) through system upgrade versions to deliver services within quality, timeframe, and budget targets.
• Arrange periodic meetings with corporate and credit teams to discuss their ideas for system process development, perform 2 system upgrades and 12 change requests at last year
• Advised on emerging technological advancements for enhanced business capabilities.
• Present business analysis findings to stakeholders for progress planning.
• Update system processes and procedures to achieve smooth department operations.

• Initiated ACM system discussions with IBM representatives, discovery phase.
• Reviewed ACM design document with business stockholders.
• Share technical team in data migration activities from ACA/ACLM to ACM.
• Prepared user acceptance test scenarios led business through testing and followed up with technical team till fixing all defects were.
• Supervised user guide preparation and performed end-user training for over 300 users
• Reviewed opportunities for continuous improvement of business processes, like large exposure, RAC & BAC, FID business process, and treasury/ credit risk system interface
• Managed day-to-day business support for over 500 users, including supervision and assignment delegation for 6 6-member team.
• Produced organizational objectives and introduced performance incentives to drive overall team output.

Head Office - Project management unit - Risk Division

Responsibilities:

• Ensured that all standard of credit risk management and control is maintained.
• Ensured that all exceptions in approved limits are being monitored on regular basis.
• Established new credit risk system - ALGO (ACA, ACLM)
• Analyzed credit risk system to identify areas for improvement
• Identified opportunities for continuous improvement of process and data quality
• Achieved maximum user engagement for campaigns through effective communication strategy.
• Developed and delivered user training, including ACA and ACLM training documentation, earning 90% positive user feedback.

• Worked closely with senior management to establish and conduct some recent reconciliation systems, INTELLMATCH.
• Lead training of new system for over 60 business users
• Worked closely with the accounting group to reconcile accounting exceptions
• Provided recommendations for closing accounts and performed associated follow-up to ensure closure of accounts.
• Participated in business periodic brainstorming for system process enhancement
• Attended development, pre-start, and subcontract meetings.

• Reviewed branch operations and prepared adjustment entries
• Prepared monthly and quarterly statistical reports
• Participated with professional bankers team to transfer branch operations from decentralization to centralization
• Performed daily reviews and reconciled some suspense accounts.
• Met end-user goals by supporting strategic planning initiatives for applications.
• Conducted 10 user training on database systems, developing and implementing user-friendly training materials to ensure understanding.
• Planned smooth integrations of technology to minimize glitches in process improvement projects.
• Automated operational processes using IT resources for improved efficiency and accuracy.

• Provided essential banking and financial services by producing daily operations reports, managing overdrawn account reports, and tracking significant changes in balances for large business and government accounts.
• Acted as team leader to achieve branch operations automation
• Supervised all tasks of computer section as daily night batch and daily, quarterly, and yearly financial reports
• Mentored and trained over 10 computer section Representatives.
• Maintained excellent working knowledge of industry trends and offered impeccable support to end-users.
• Efficiently performed accurate bank reconciliations for client accounts, providing regular progress reports including details to managers
• Supervised branch operations to spur continuous improvements and enhance service delivery.
• Encouraged and supported career growth for employees by promoting management internal staff members.