Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Work Availability
Work Preference
Software
Languages
Interests
Quote
OfficeManager
Tarek Yahia

Tarek Yahia

Hotel Manager
Riyadh

Summary

With a strong background in delivering exceptional guest service, I am a helpful and professional individual committed to providing outstanding experiences. Possessing an outgoing personality, I bring a dedicated problem-solving mindset and a deep understanding of the significance of corporate branding. As an accomplished team leader, I consistently exceed corporate goals for revenue generation and capacity, ensuring success for both the company and its valued customers.

Overview

17
17
years of professional experience
2
2
Languages

Work History

Hotel Manager - Pre Opening

Seven Gardens Hotels & Resorts
06.2022 - Current
  • Leading from the Lobby.
  • Developed a detailed property opening checklist that included over 100 critical tasks, ensuring all elements were addressed prior to launch; this tool is now utilized by property management teams across all new openings.
  • Managing Relationships with Property Stakeholders (e.g., Owner and Above Property Leaders). Functions as the primary strategic business leader of the property
    with responsibility for all aspects of the operations.
  • Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
  • Achieved guest satisfaction score of (9.1) with more than (1200+) guest reviews via Booking.com through personalized service.
  • Conducted human resources activities, and
    delivering a return on investment to owners. Leads the team in the development and
    implementation of property-wide strategies.
    Ensures implementation of the brand service
    strategy and brand initiatives with the objective of meeting and exceeding guest
    expectations.
  • Monitored safety procedures to ensure a secure environment for both guests and employees.
  • Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
  • Created and managed accurate occupancy forecasts and budgets.

Cluster Operations Manager

Marriott Executive Apartments
12.2019 - 05.2022
  • Leading from the Lobby.
  • Managed operations staff and kept employees compliant with company policies and procedures.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Implemented sustainability initiatives, reducing environmental impact.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.




Multi-property Front Office Manager - Pre Opening

Courtyard by Marriott, Residence Inn by Marriott
08.2014 - 11.2019
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Introduced new booking software, reducing errors and improving reservation management.
  • Implemented staff training programs, improving employee performance and team cohesion.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.

Multi-Property Duty Manager - Pre Opening

Courtyard by Marriott, Residence Inn by Marriott
07.2013 - 07.2014
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
  • Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
  • Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.

Front Desk Receptionist

Riyadh Marriott Hotel
10.2009 - 06.2013

Front Desk Receptionist

Renaissance Golden View Resort-Marriott Int'l
09.2007 - 04.2009

Education

Bachelor of Science - Education & Instructional Tech

Al-Azhar University
Cairo, Egypt
04.2001 -

Skills

Property Strategic Planning for Hotel Pre-openings Hotel & Operations Management

Timeline

Hotel Manager - Pre Opening

Seven Gardens Hotels & Resorts
06.2022 - Current

Cluster Operations Manager

Marriott Executive Apartments
12.2019 - 05.2022

Multi-property Front Office Manager - Pre Opening

Courtyard by Marriott, Residence Inn by Marriott
08.2014 - 11.2019

Multi-Property Duty Manager - Pre Opening

Courtyard by Marriott, Residence Inn by Marriott
07.2013 - 07.2014

Front Desk Receptionist

Riyadh Marriott Hotel
10.2009 - 06.2013

Front Desk Receptionist

Renaissance Golden View Resort-Marriott Int'l
09.2007 - 04.2009

Bachelor of Science - Education & Instructional Tech

Al-Azhar University
04.2001 -

Accomplishments

Booking.com 2023 Traveller Award

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CulturePersonal development programs

Software

Opera PMS

Ezee PMS

Languages

Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Interests

Hospitality

Aviation

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

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Tarek YahiaHotel Manager