TARFAH ALRASHED
Riyadh
Summary
Professional and friendly front office administrator with 5+ years of experience in high-paced business environments. Strong work ethic, excellent customer service, and operational management skills. Proven ability to work independently and handle responsibilities effectively. Seeking to contribute to a reputable organization offering opportunities for growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Consulting Specialist
Ministry of Finance
06.2024 - Current
- Analyze current performance and provide recommendations.
- Develop and implement improvement plans.
- Manage change and support decision-making.
- Conduct market analysis and build growth strategies.
- Facilitate training and development programs.
- Oversee project management and facilities operations.
Operation Supervisor
Riyadh Airports Company
02.2019 - 06.2024
- Reviewed, developed, and evaluated operations team.
- Supervised expansion projects and strategic planning.
- Managed emergency responses and quality control.
- Developed KPIs and improved passenger experience.
- Implemented operational and performance models.
Operation Inspector
Riyadh Airports Company
07.2018 - 02.2019
- Designed and analyzed customer satisfaction surveys.
- Assigned KPIs and monitored service providers.
- Inspected airport operations for safety and quality.
- Ensured smooth operational flow and maintenance.
Customer Representative Supervisor
Customer Representative Supervisor
10.2017 - 06.2018
- Supervised employee performance and attendance.
- Handled customer inquiries and complaints.
- Conducted surveys and gathered feedback.
- Provided accurate information to customers.
Education
Bachelor of Arts - English Language & Literature
King Saud University
05.2017
Skills
- Strategic Planning
- Business Development
- Change Management
- KPI Development
- Customer Experience
- Quality Assurance
- Team Leadership
- Time Management
- Problem Solving
- Creativity
- Microsoft Office
- Data Reporting
Certification
- Airport Business Operations Diploma - ACI, 2023
- Stakeholder Management - Informa Middle East, 2023
- Airport Operation Flow Planning and Optimization - GCAS, 2023
- Customer Centricity Excellence - Informa Connect, 2022
- Mind Mapping - OpenGenius, 2020
- Facilitation / Annex 9 - GCAS, 2019
- Managing Time and Stress - COMPAS, 2019
- Working Within a Dynamic Team - COMPAS, 2019
- Adopting Change Management - COMPAS, 2018
- Communication Skills - King Saud University, 2017
Timeline
Business Consulting Specialist
Ministry of Finance
06.2024 - Current
Operation Supervisor
Riyadh Airports Company
02.2019 - 06.2024
Operation Inspector
Riyadh Airports Company
07.2018 - 02.2019
Customer Representative Supervisor
Customer Representative Supervisor
10.2017 - 06.2018
Bachelor of Arts - English Language & Literature
King Saud University
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