Tarig Abdalla

• Run the strategic direction and road-map for innovative infrastructure, digital transformation, state of art services that comply with regulatory requirements and information technology standards in order to ensure the efficiency, availability and reliability to all existing IT & Operation Technology maintenance in the organization in line with the strategic objectives, polices, performance metrics and budget.
• Devised, established and implemented IT policies and systems to support implementation of strategies set by organization.
• Worked with practice leadership to set and communicate overall strategy and objectives to functional/staff/project teams, and ensure that individual project goals align with strategy.
• Applied leading theories and concepts to development, maintenance, and implementation of information security standards, procedures, and guidelines.
• Derived setting of IT governance strategy through applying industry standards as Control Objectives for Information and Related Technology (COBIT) and Information Technology Infrastructure Library (ITIL), Information Security to ensure that compliance is in place.
• Guided, managed and motivated subordinate staff of IT professionals; review and assesses performance, build employee capacity, support their professional development, and enable employees to optimize their contribution to department.
• Worked with practice leadership with functional department's leaders to determine needs, processes to effectively run their department which have been used as inputs for selecting Hospital Management Information System and ERP.
• Worked jointly with leadership/teams in HR, Finance, Warehouse , Billing, evaluation and section of ERP integrated with Hospital's System through facilitation, design thinking and workshops.
• Devised, established process mapping to effectively implement and run applications in HR, Finance, Billing, Procurement as well as processes in the medical division.
• Guided teams operating in functional department in medical and administrative divisions to devise process mapping, gap analysis and corrective measure.
• Worked with teams to collect, sort and assure quality of [setup] information required to implement specialized modules in each functional department
• Implemented multiple training programs for functional departments in back office and front lines like (outpatient department, inpatient, front lines, service delivery, pharmacy…etc. and personnel, payroll, HR, finance…etc.)
• Directed implementation of [OASIS] the Hospital Management Information System and the ERP and led the change and customization to cover all gaps to automate, validate and mitigate risks in business processes.
• Guided integration projects for VAT, e-Invoicing with the ERP to ensure business compliance with the regulatory authorities.
• Promoted culture of innovation, digital transformation and continuous improvement through adapting to changes in international standards, changes in business environment and adoption of leading practices within IT solutions
• Provided clear top-down communication to employees and bottom-up feedback to management.
• Led study of aggregated data to learn about services, sales, revenue to mitigate risks, improve processes, for better validation and control of business.
• Led implementation of standards, protocols for data exchange and integration with external regulatory bodies and business partners.
• Developed data management programs for top administration in data analysis to leverage and make use of aggregated data for better decisions making, key performance indicators and data dashboards.

Project Management

• Developed project management road-map to define project objectives, timelines and milestones.
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
• Coordinated with management teams to plan, develop, align and execute strategies that would meet needs and and expected outcomes.
• Worked to establish definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
• Guided implementation of company-wide ERP solution integrated with Hospital Management Information System as t vertical solution for 110 beds hospital and 500 staff.
• Oversaw projects to support teams, report progress and influence positive outcomes for key stakeholders.
• Conducted regular management review meetings to update key stakeholders on project progression
• Oversaw quality assurance testing on new installations.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverable, schedules and conflicts.

• Managed, run and maintained IT infrastructure services for networks, servers, systems, storage, backup, data-center, disaster recovery, etc.
• Designed and deployed functional networks (LAN, WLAN, WAN)
• Overseeing safe installation of hardware and cabling systems for over 350 desktops and 15 servers
• Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
• Established robust infrastructure and data capacity for new applications
• Recommended options for disaster recovery and remote access security
• Handled all day-to-day Infrastructure Issues Study, analysis, monitoring performance and capacity of computer systems and test all required changes for optimal performance.
• Tracking and documenting network issues and compiling incident reports.
• Provided detailed network diagrams and procedural guidelines
• Provided network support services for devices such as hubs, bridges, routers and other hardware
• Created VPN infrastructure and allowed for secure remote connections
• Organized frameworks to transfer secure data from internal to external and public networks
• Integrated fixed wireless connectivity into facilities requiring high-speed networks
• Implemented streamlined help desk tickets for Systems and Network team.
• Practiced digital-asset management, including maintenance of network component inventory and related documentation.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Assisted with implementation and support of network monitoring tools
• Provide service excellence through courteous, informed, accessible and professional engagement.