Overview
Work history
Education
Skills
Summary
Certification
Timeline
Generic

Ali Almasad

Riyadh,01

Overview

10
10
years of professional experience
1
1
Certification

Work history

Senior Relationship Manager

Diriyah Company
01.2023 - Current
  • Customer Experience in Complaint Management Managing and improving customer experiences through effective handling of complaints and suggestions.
  • Project Manager for CRM Complaint System leading the implementation project of a Customer Relationship Management (CRM) system to enhance complaint management.
  • Data Manager in Customer Experience analyzing customer experience data in collaboration with the Experience Insights team to identify areas for improvement.
  • Business Continuity in Contracts for Customer Experience Management ensuring business continuity in contracts related to customer experience and enhancing overall performance.
  • Stakeholder with External Companies collaborating with external companies to ensure business continuity and monitoring daily reports.

Senior Relationship Manager

The Diriyah Gate Dvelopment Authority
06.2021 - 01.2023
  • Communication with DGDA’s Landowners for Diraiyah expansion project Manage the relationship and management wealth with all assigned Landowners for submitting ownership documents and critical inquiries.
  • Follow up on Landowners internal requests.
  • Represent DGDA by interfacing VIP and citizens.
  • Improve the quality of relationships and management wealth with all owners for being a good neighbor.
  • I manage wealth management clients to complete all procedures
  • Helped to prevent further recurrence of recorded issues by recommending corrective action.
  • Communicate with clients politely, quickly and professionally to preserve their wealth

Branch manager

RiyadBank
03.2020 - 07.2021
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Managed all sales products activities, understanding the products
  • Supported employees in improving operations and resolving issues to deliver top-notch customer service.
  • Researched and identified opportunities for growth.
  • Negotiated, prepared and signed contracts with clients.
  • Analysed financial data and planned for updates, alerting employees of changes and preparing the company to maintain smooth business flow.

Sales Account Manager

Riyad Bank
03.2015 - 03.2020

Executive Manger

Noura Global Co
03.2018 - 09.2019
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Developed and rolled out new policies.

Education

Bachelor of Business Administration -

Administrative Sciences
King Abdulaziz University
2020

Diploma of Higher Education -

International Business Management Institute (IBMI)
2020

Skills

  • MS Office
  • Product development
  • Client account management
  • Leadership
  • Consistently meet goals
  • Communication
  • Project management
  • Problem solving
  • Data collection

Summary

Banking is my experience. I worked for 6 years in the branches, Master in sales and employee management. Specialised in selling products, direct selling. Searching for converting sales opportunities into digital opportunities (Fintech)

Certification

  • Fintech ( Harvard Business School ) Fab 2021 - Mar 2021

Capstone project in web 3 e-commerce fixing of the problem.
1. Transfer digital assist with the user
2. Virtual buyers
3. Digital wallet
I worked to set my development points for an e-commerce product.

  • Digital Transformation in Financial Services Specialization ( Fintech ) - Misk Academy - 23 Des 2020 - Feb 2021
  • Excel Crash Course of Corporate Finance Institute® (CFI) ( 04 May 2020 )
  • PMP ( Certification Training Course ) Project Management Institute - Aug 2019.
  • English language ( IELTS overall score 5.5).
  • Work ethics, introduction about the branches, security aspects, branches system (8 March 2015 - 2 April 2015).
  • Certificate from the American Consulting Experts in Customer Care & Selling Skills ( 22-26 March 2015).
  • Attended internal courses in the bank based upon the bank's system.
  • The Retail Banking Professional Foundation Certificate (Passed, 4 May 2015).
  • Commitment, products and services, Riyad self-service, customer service, selling skills, the emergence of Riyad Bank.
  • The first professional program from the talent management, which included several courses: the basics of work.

Timeline

Senior Relationship Manager

Diriyah Company
01.2023 - Current

Senior Relationship Manager

The Diriyah Gate Dvelopment Authority
06.2021 - 01.2023

Branch manager

RiyadBank
03.2020 - 07.2021

Executive Manger

Noura Global Co
03.2018 - 09.2019

Sales Account Manager

Riyad Bank
03.2015 - 03.2020

Bachelor of Business Administration -

Administrative Sciences

Diploma of Higher Education -

International Business Management Institute (IBMI)

Similar Profiles

Create profile
Ali Almasad