Summary
Overview
Work History
Skills
Timeline
Generic

Tarlia Jolly

Adelaide

Summary

Dynamic and results-driven professional with extensive experience at McDonald's, excelling in employee training and customer service. Proven ability to mentor teams, enhance performance, and ensure workplace safety. Skilled in cash handling and POS systems, consistently delivering exceptional service and fostering a positive environment for both customers and staff.

Overview

4
4
years of professional experience

Work History

Crew Trainer

McDonald's
08.2021 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Retail Worker

Chemist Warehouse
01.2024 - 05.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Workplace safety
  • Active listening
  • Decision-making
  • Coaching and mentoring
  • Team leadership and supervision
  • Cleaning and sanitation
  • POS systems
  • Opening and closing procedures
  • Role modeling

Timeline

Retail Worker

Chemist Warehouse
01.2024 - 05.2024

Crew Trainer

McDonald's
08.2021 - Current

Similar Profiles

CREATE PROFILE
Tarlia Jolly