Tashfeen Anwar
Manager IT
Riyadh
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
4
4
Certifications
8
8
years of post-secondary education
19
19
years of professional experience
Work History
IT Manager
AlMultaka Trade Est / Ladies Mall
Riyadh, Saudi Arabia
09.2008 - Current
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Maintained camera and physical security systems.
- Supported phone, photocopier, fax machine and other physical equipment.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Oversaw IT department operations and training.
- Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
Network Administrator
Shaffer Pharma (PVT) Ltd
Lahore, Pakistan
10.2005 - 07.2008
- Performed day-to-day LAN administration, maintenance and support.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Drafted training materials and organized training sessions for new employees.
- Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.
- Managed data backups and disaster recovery operations.
- Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
- Managed Windows domain move and raised domain level.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Planned, coordinated and implemented network security measures.
Support Engineer
Access Computer Ware
Lahore, Pakistan
10.1999 - 07.2001
- Designed and developed Computer Networks of different organizations and providing them technical assistances in maintaining their labs.
- Maintaining AT&T CAT-6 standards for structured network cables.
- Design cable layout plans, develop and execute network plan. End to end points termination.
- Installation of different Hardwares and Softwares as per client’s requirement.
- Trouble shooting on computer hardware and software level along with printers, scanners etc.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Performed root cause analysis and general troubleshooting.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Educated equipment operators on proper use of equipment.
- Worked to create safe, low-cost and dependable designs.
Computer Hardware Engineer
Seven-Up Bottling Co. (PVT) LTD
Lahore, Pakistan
09.1997 - 09.1999
- Collaborated with IT and finance departments to optimize hardware budget by identifying specific weaknesses in current equipment.
- Completed troubleshooting for diverse computer systems, including Windows, MacOS and Linux-based desktops and laptops.
- Designed computer hardware components and peripheral devices including power supplies, heat sinks, hard-drives and integrated circuit boards.
- Researched complex technical issues and provided resolutions.
- Designed and optimized integrated circuits and logic boards for [Company].
- Built and modified computing systems to client specifications.
- Translated broad spectrum project requirements to detailed hardware architecture design concepts.
- Monitored operating equipment age and functionality for enterprise-class client, identifying and initiating necessary upgrades.
- Investigated hardware product issues involving materials and software and devised solutions.
Education
Bachelor of Science - Computer Science
NewPorts Institute Of Communication And Economic
09.2001 - 08.2005
Master of Science - Computer Science
NK - FACT Institute of Computer Science
07.1998 - 11.1999
Bachelor of Science - Computer Science
Cybernetics College of Commerce, IT And Management
01.1995 - 12.1997
Skills
Data backups
Network repairs and maintenance
Network systems installation
Hardware and software monitoring
Analysis and critical thinking
Effective communication
Infrastructure planning
System upgrades
Hardware knowledge
Program installations
Technical Analysis
Troubleshooting
Self-motivated professional
Risk mitigation planning
Infrastructure development
Excellent work ethic
Risk mitigation planning
Requirements analysis
Security planning
Planning and Coordination
Responsible
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Cisco Certified Network Associate CCNA
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
IT Manager
AlMultaka Trade Est / Ladies Mall
09.2008 - Current
Network Administrator
Shaffer Pharma (PVT) Ltd
10.2005 - 07.2008
Cisco Certified Network Associate CCNA
02-2005
Network Technical Support (www.brainbench.com)
02-2005
Computer Technical Support (www.brainbench.com)
04-2004
Computer Fundamentals (Win 95/98) (www.brainbench.com)
04-2004
Bachelor of Science - Computer Science
NewPorts Institute Of Communication And Economic
09.2001 - 08.2005
Support Engineer
Access Computer Ware
10.1999 - 07.2001
Master of Science - Computer Science
NK - FACT Institute of Computer Science
07.1998 - 11.1999
Computer Hardware Engineer
Seven-Up Bottling Co. (PVT) LTD
09.1997 - 09.1999
Bachelor of Science - Computer Science
Cybernetics College of Commerce, IT And Management
01.1995 - 12.1997