Tasneem Abdulkarim
Tourism Industry Leader, Destination Marketing Expert
Jeddah
Summary
Dynamic and motivated professional with hands-on experience in customer service, event organization, and hospitality. Seeking to contribute to a forward-thinking organization by utilizing skills in communication, leadership, and problem-solving to add value and grow professionally.
Overview
5
5
years of professional experience
4044
4044
years of post-secondary education
2
2
Languages
Work History
Customer Relations Representative
Saudi Electricity Company
01.2025 - Current
- Handle customer inquiries and resolve service-related issues.
- Provide support and coordination for subscriber accounts and requests.
Cafe Staff Supervisor and Barista
Local Community
Teaneck
12.2022 - 04.2024
- Oversaw café operations, staff, and customer satisfaction.
- Managed beverage preparation and team coordination.
- Maintained hygiene and organization standards.
Customer Care Agent
King Abdul-Aziz Airport
09.2021 - 02.2022
- Assisted passengers with inquiries and services.
- Utilized communication systems, and handled technical support.
- Multitasked efficiently in a fast-paced environment.
Customer Care Specialist
Executive Office
09.2021 - 02.2022
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Verified accuracy of customer account information and updated when necessary.
Member of the Event Organizing
Formela 1
01.2021 - 03.2021
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
M.Sc. - Tourism and hospitality management
Fairleigh Dickinson University
New Jersey, United States 05.2024
BA - History Tourist Guidance
King Abdulaziz University
Jeddah, Saudi Arabia05.2019
Skills
- Microsoft Office
- Self-motivation
- Emotional intelligence
- Leadership
- Communication
- cooperation within teamwork
Problem-solving
Training
- Project management course PMP in 2024
- Logistics and operational services in exhibitions and conferences course in 2024
- Training was held in Jeddah Chamber of Commerce on how to manage events in 2019
- The training took place at the Abdul Raouf Khalil Museum in 2019
Participations
- Participated with Saudi Club in AUS – Perth as a committee supervising the examinations of associate student in 2020
- Volunteer at the Saudi National Day event with the Misk Foundation in 2018
Timeline
Customer Relations Representative
Saudi Electricity Company
01.2025 - Current
Cafe Staff Supervisor and Barista
Local Community
12.2022 - 04.2024
Customer Care Agent
King Abdul-Aziz Airport
09.2021 - 02.2022
Customer Care Specialist
Executive Office
09.2021 - 02.2022
Member of the Event Organizing
Formela 1
01.2021 - 03.2021
M.Sc. - Tourism and hospitality management
Fairleigh Dickinson University
BA - History Tourist Guidance
King Abdulaziz University
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