TAUQEER AHMED
Makkah,Saudi Arabia
Summary
Customer-focused Telecommunications Technician delivering excellent service during installation, maintenance and repair visits. Completed tasks to specification and with attention to detail for quality outcomes. Punctual and professional to uphold company image.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Technician in telecommunications
Abana Telecoms
Riyadh, Saudi Arabia
09.2012 - Current
- Installation and Maintenance of Internet equipment, including routers/switches/servers/network cabling
- Installation and Maintenance of P2P/E2E circuits (Special Circuits)
- Installation and Maintenance of VDSL/SHDSL and ADSL
- Provisioning and Implementing Ethernet, E1 and DSL customer data services including internet connectivity (TCP/IP)
- Closing work orders out in the WFM system on daily basis
- Jumpering for the DATA Circuits on Main Frame and in cabinets (Electronic and Normal)
- NGN MIGRATION Migration for RSAF (ROYAL SAUDI AIR FORCE) Migration from Analog to IP for voice and DATA Complete configuration and installation of Petton Modems, CISCO Switches and a small MDF
- P2P testing and troubleshooting of the link by using JDSU
- MRS Service (Project of AWALNET) Configuration Installation and troubleshooting of CISCO and JUNIPER Routers
- And installation of Physical Media (cabling from STC OSP to the CPE).
- Repaired cable infrastructures to restore function and limit customer connection issues.
- Troubleshot and repaired cable signal issues by replacing faulty cables, power supplies and associated equipment.
- Upgraded and expanded existing network infrastructures to improve customer connectivity.
- Completed timely, quality and code-compliant installation of [Type] equipment.
- Maintained clear and complete records of installation, maintenance or repair actions.
- Troubleshot problems with equipment and devices, tracing root causes and correcting problems.
- Configured Customer Premises Equipment to deliver faultless connectivity and performance.
- Serviced telecommunications equipment to maintain good working order and function.
- Built positive relationships with suppliers and customers to increase satisfaction.
- Educated customers on device and system operation and features to maximise use.
- Responded quickly to customer complaints, providing positive solutions to maintain satisfaction.
- Installed Optical Network Terminals to configuration specifications for good functionality.
- Handled regular repairs and maintenance for information and communications equipment.
- Assisted customers to identifying and correcting problems with installed equipment and systems.
- Monitored performance of complex telecommunications networks to proactively identify concerns and correct normal problems.
Lab assistant
AIR University
Islamabad, Pakistan
02.2010 - 09.2012
- Created a safe working environment by ensuring constant cleanliness and tidiness of laboratory.
- Operated complex scientific equipment with care and precision.
- Classified and recorded testing specimens accurately for reliable reference.
- Tracked samples and updated records with progress and outcomes.
- Stocked rooms with appropriate equipment and supplies to enable efficient testing.
- Recorded findings and submitted reports to manager.
Education
Certificate in Computer Application (6months), . - computer
POF WCC, Wah Cantt
Wah Cannt / Pakistan 01.2007 - 06.2007
Diploma Associate Engineering (3 Years) - Electronics Technology
Swedish Institute of Technical Education
Wahh Cannt/ Pakistan 08.2005 - 08.2008
Matric (Science), F.B.I.S.E, Islamabad - High School
F.G Boys High School No 7
Wahh Cannt / Pakistan 03.2002 - 03.2004
Skills
- MS Office, Excel & PowerPoint
- All important Electrical Eng Software's (I/O)
- Computer Hardware maintenance
- Windows 2000, Xp & Vista (I/O)
- Networking
- Multimedia Projector Operation
- Customer Service
- Safety compliance
- Staff education and training
- Customer interaction
- Issue analysis
- Project support
- Teamwork and collaboration
- Test report generation
- Electronic telecommunications inspections
Custom
Transferable
Languages
Arabic
Fluent
English
Fluent
Urdu
Native
Affiliations
- Exploring new visit place ,Use social Media for learning new Idia
Timeline
Technician in telecommunications
Abana Telecoms
09.2012 - Current
Lab assistant
AIR University
02.2010 - 09.2012
Certificate in Computer Application (6months), . - computer
POF WCC, Wah Cantt
01.2007 - 06.2007
Diploma Associate Engineering (3 Years) - Electronics Technology
Swedish Institute of Technical Education
08.2005 - 08.2008
Matric (Science), F.B.I.S.E, Islamabad - High School
F.G Boys High School No 7
03.2002 - 03.2004
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