Tayla Tarasenko
Kings Park
Summary
I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Proven ability to improve the customer experience by exceeding customer expectations , implementing new ideas and able to work in a fast paced professional manner. Willingness to take on added responsibilities to meet team goals to the success of my employer.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Bullwheel - Heighten Management
11.2023 - 04.2024
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Flight Attendant
Virgin Austtralia
07.2022 - 11.2023
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Food and Beverage Attendant
Atura Hotel
04.2021 - 07.2023
- Exceptional level of presentation and grooming
- Ability to perform shift-work duties commencing from 4:30am.
- Constantly looking for ways to delight the guests (birthdays, anniversary, special occasion)
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Maintained stock Control and ordering
- Trained new staff members on company policies and procedures.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Checked identification for proof of age for alcohol.
- Answered questions and helped customers find items.
- Assisted customers with takeaway service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Monitored dining room inventory and replenished as necessary.
Customer Service Cashier
Boulangerie 113
01.2021 - 04.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction by greeting customers when entering and leaving establishment.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Customer Service Cashier
Tusmore Pizzeria
04.2017 - 07.2018
- Responsible for taking orders in store and over the phone.
- Food preparation and order assembly ready for pickup.
- Kitchen and dining area cleanup.
- Resolving customer complaints whilst maintaining customer satisfaction.
- Ensured customers felt welcomed, important and appreciated by answering any questions.
- Processed payments and issued receipts.
Education
Mercedes College
Springfield, SASkills
- Flexible and Adaptable
- Ensure constant service quality
- Strong customer focus
- Bright vibrant and approachable disposition
- Persuasive communication skills
- Positive impact within a team environment
- Problem solving and analytical skills
- Compliance
- Time management
- Awareness of occupational health and safety
- Hold a current drivers license
Community Service
Mimili Step Trek - September 2018
- Mimili Trek to indigenous Community in APY Lands which significantly developed my intercultural understanding skills.
Placement at a Child Care facility January - May 2019
Sponsoring an Orphanage in Bogol Jakarta which includes mentoring the children.
Customer Service Training
Attended regular customer service training where I learnt the following skills:
- Principals in excelling in guests service excellence.
- Understanding guests touch points/perception points.
- Working in an effective team environment.
- Service Language.
- Dealing with challenging guests.
- Problem Solving.
- Learning the art of apology.
Fire Safety Training
Attended a Fire Safety Training where I learnt the following skills:
- Recognizing potential hazards and how to prevent fires
- Practicing fire drills
- Figuring out the emergency plan and route
- Learning and understanding how to activate the fire alarm
- Learning where to go if a fire were to start
- Gave me confidence to deal with emergencies
Bar Training
- Responsible Service of Alcohol Certificate.
- Preparing and serving alcoholic and non-alcoholic beverages.
- Learnt in-depth skills on how to run a bar and understanding how a bar operates.
- Recognizing signs of intoxication and how to manage it.
- Skills in up-selling to customers
Timeline
Restaurant Server
Bullwheel - Heighten Management
11.2023 - 04.2024
Flight Attendant
Virgin Austtralia
07.2022 - 11.2023
Food and Beverage Attendant
Atura Hotel
04.2021 - 07.2023
Customer Service Cashier
Boulangerie 113
01.2021 - 04.2022
Customer Service Cashier
Tusmore Pizzeria
04.2017 - 07.2018
Mercedes College
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