Taylah Mccrackan
Port Noarlunga South
Summary
Dynamic OSCH Educator at Antonio Catholic School, skilled in relationship building and classroom management. Enhanced student engagement through tailored support strategies and conflict resolution techniques. Committed to fostering inclusivity and empowering students, I effectively collaborated with educators to improve academic outcomes and developed individualized support plans for diverse learning needs. Through being an ESO i am an education professional with extensive background in supporting learning environments and enhancing educational outcomes. Strong ability to collaborate with team members and adapt to changing needs. Skilled in curriculum development, student engagement, and resource management. Known for reliability, focus on results, and effective communication. During my time as a Service Deli Assistant i have great experience with preparing and presenting deli products to meet customer needs and preferences. Utilizes effective communication skills to interact with customers and team members, ensuring positive experience and efficient service. Knowledge of food safety regulations and inventory management, contributing to clean and organized work environment. Lastly, i have been an eager waitress with significant experience in delivering exceptional customer service in fast-paced dining environments. Proven ability to enhance guest satisfaction through efficient service and attention to detail. Demonstrated skills in team collaboration and maintaining positive dining experience.
Overview
8
8
years of professional experience
Work History
OSCH Educator
Antonio Catholic School
07.2024 - Current
- Supervised and engaged children in a safe, inclusive and supportive environment before and after school.
- Assisted with meal preparation and encouraged healthy eating habits.
- Built positive relationships with children, families, and school staff to support individual needs.
- Contributed to improving daily routines, enhancing engagement and behaviour management.
- Supported children with additional needs through personalised care and communication strategies
- Resolved conflict or tense situations between children
Education Support Officer
Antonio Catholic School
07.2024 - Current
- Assisted in developing educational resources to enhance student learning experiences.
- Collaborated with educators to assess student needs and tailor support services accordingly.
- Monitored student progress and provided feedback to improve academic outcomes.
- Mentored new team members, fostering a collaborative environment focused on professional growth.
- Empowered students by fostering a growth mindset approach to learning, instilling confidence in their ability to overcome academic challenges and reach their full potential.
- Promoted a culture of inclusivity by advocating for individual student needs and addressing diverse learning styles in lesson planning and support strategies.
- Developed individualized support plans based on client needs and preferences.
- Provided one on one and group support to students with diverse learning and behavioural needs.
- Applied de - escalation techniques and behavioural management strategies to maintain a safe and supportive environment
- Communicated effectively with students, teachers, and parents adapting my approach to suit individual needs
- Demonstrated empathy, patience, and resilience when supporting students with complex needs in challenging situations.
Service Deli Assistant
Drakes Supermarkets
06.2017 - 03.2025
- Provided exceptional customer service, ensuring a welcoming environment for deli patrons.
- Maintained cleanliness and organization of deli display cases to enhance product visibility.
- Assisted in inventory management, restocking products efficiently to meet customer demand.
- Collaborated with team members to prepare high-quality food items according to safety standards.
- Trained new staff on operational procedures and company policies for optimal performance.
- Ensured compliance with health regulations during food preparation and handling practices.
- Collaborated with team members to complete daily tasks efficiently, ensuring a smooth workflow within the department.
- Effectively managed high-volume periods by prioritizing tasks and maintaining composure under pressure.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Assisted customers with product selection, offering recommendations based on individual preferences and dietary needs.
- Provided exceptional service to customers by promptly addressing inquiries, resolving issues, and maintaining a positive attitude.
- Mastered use of deli equipment, including slicers, scales, and wrapping machines for accurate portion control and packaging.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Wait Staff Member
Belair Hotel
02.2023 - 08.2024
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new staff on restaurant protocols and service standards.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Handled customer inquiries and complaints professionally, resolving issues effectively.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Education
Cardijn College
Noarlunga Downs 12-2021
Skills
- Problem-solving
- Team collaboration
- Relationship building
- Classroom management
- Time management
- Lesson planning
- Positive reinforcement
- Conflict resolution
- Parent interaction
- Cultural awareness
- Teaching strategies
- Active listening
- Student engagement
- Child development
- Strong organization
- Parent-teacher collaboration
- Literacy development
- Decision-making
- Student support
- Flexible schedule
- Attention to detail
- Documentation skills
- Policy implementation
- Strong work ethic
- Customer service
- Honesty and integrity
- Interactive communication skills
- Heavy lifting
- Strong multitasking
- Professional appearance
- Cleanliness and hygiene
- Handling complaints
- Exceptional customer service
Timeline
OSCH Educator
Antonio Catholic School
07.2024 - Current
Education Support Officer
Antonio Catholic School
07.2024 - Current
Wait Staff Member
Belair Hotel
02.2023 - 08.2024
Service Deli Assistant
Drakes Supermarkets
06.2017 - 03.2025
Cardijn College