Tayler Kaye Crease
Seaton
Summary
I am actively seeking an opportunity to enhance my existing skills, advance my career, and take on new challenges. As a customer service professional with a background in the insurance industry, I bring a wealth of knowledge and dedication to my work. I am a strong team player and leader, known for my outgoing and positive demeanour. I have a proven track record of establishing rapport with clients and team members. My motivation lies in maintaining customer satisfaction and contributing to the overall success of the company. I specialize in optimizing quality, speed, and processes. I am articulate, energetic, and results-oriented, with a genuine passion for developing relationships, cultivating partnerships, and driving business growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Broker
Arthur J. Gallagher
01.2022 - Current
- Successfully maintained and managed a diverse portfolio of SME clients, overseeing various types of insurance policies including Business packs, Commercial motor, Marine cargo, and Domestic policies.
- Proactively identified and addressed client needs, providing personalised and tailored insurance solutions
- Consistently met or exceeded performance targets, contributing to the overall success of the company.
- Collaborated with internal teams within the company to streamline processes and improve efficiency in policy management.
- Successfully cultivated and maintained positive relationships with both clients and underwriters
- Demonstrated exceptional efficiency and time management skills by successfully processing multiple renewals, endorsements, and Certificate of Currency requests on a daily basis.
- Proactively followed up with brokers to ensure timely completion of tasks and resolve any outstanding issues.
- Provided valuable support to team leaders and management by generating reports and assisting with data analysis.
- Acted as a reliable point of contact for brokers, addressing their inquiries and providing assistance as needed.
Department Manager
Target West Lakes
05.2017 - 12.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Assisted in training new employees and participated in cross-training with other departments.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Answered average of 10 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
Certificate III in Business Administration -
TAFE SA
Adelaide, SA2015
Certificate II in Business Administration -
TAFE SA
Adelaide, SA2014
Certificate I in Business Administration - undefined
TAFE SA
Adelaide, SA2013
Year 11 -
Henley High School
Henley Beach, SA2012
Skills
- Multitasking and Prioritization
- Handling Customer Data Confidentiality
- Strong Analytical and Problem Solving Skills
- Computer Proficiency mostly with microsoft programs and emails
- Time Management
- Highly developed communication skills
- Great customer service skills
- Building Customer Relationships and Loyalty
- Excellent Written and Verbal Communication
- Team management & training
Certification
- St Johns First Aid Certificate (January 2021 - March 2026)
- ANZIIF Broking Tier 1 Certificate ( 2021 - Current)
Reference
Olivia Hamilton - Former Co-worker
0412 573 760
Tammy Butler - Former Co-worker & Supervisor
0423 530 706
Robin Hibble - Colleague
0429 882 148
Timeline
Insurance Broker
Arthur J. Gallagher
01.2022 - Current
Department Manager
Target West Lakes
05.2017 - 12.2021
Certificate III in Business Administration -
TAFE SA
Certificate II in Business Administration -
TAFE SA
Certificate I in Business Administration - undefined
TAFE SA
Year 11 -
Henley High School
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