Thomas Crossley
Paralowie
Summary
Innovative technology professional with several years of experience between Public & Private sectors, across a diverse range of skill-sets including ICT Support/Administration, Asset Management, Project Management & Support, Documentation, Procurement and collaboration within small & large teams.
Looking to take the next step into a new role to utilize my experience and passion to tackle fresh challenges and further expand my knowledge.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Technology Administrator
South Australia Police (SAPOL)
2023.03 - Current
- Branch Liaison for IT-related projects, documentation, procurement support and vendor management.
- Oversaw branch ICT asset management process, tracking technology inventory throughout its lifecycle to maintain accurate records and keep in-line with government auditing requirements.
- Managing integral systems as technical resource for Physical Infrastructure & Assets Branch; including Fleet Management system, room & vehicle booking system, Optus Web2SMS platform, enterprise software accounts for DocuSign, Bluebeam & IPVM CCTV mapper.
- Managed branch IT initiatives & projects, including close collaboration with internal ICT & Finance teams, external Government agencies and third-party vendors.
- Responsible for active upkeep of information across dozens of comprehensive SharePoint 2016 Intranet pages.
- Procurement, roll-out and advice/research to team members & project managers for purchasing ICT equipment, mobile phones and software licensing/packages.
- Assisting various teams with creation and overhaul of complex Excel spreadsheets/databases, Visio timelines & dashboards, training material guides in Word/PowerPoint and MS Project graphs.
ICT Systems & Network Engineer
OpSys
2020.07 - 2023.03
- Providing the first line of customer service via phone, monitoring alerts and ticketing systems. Operating in a fast-paced environment working between Hepldesk support, managing I.T projects and server & security monitoring alerts. Mixed Remote & Onsite support for clients ranging from small business to large enterprise.
- Responsible for roll-out, management and support of customer cloud backups for client PCs and servers/VMs using Acronis Cloud Backup platform.
- Constant management/support of client devices, accounts and data using various device & network management platforms (UniFi Cloud, Cisco Meraki, Azure, etc)
- Level 1/2 Technical Support for a range of applications, vendor platforms, Citrix & VMWare Horizon VDI, Microsoft 365, Exchange, Windows Desktop XP/7/8/10/11, Windows Server 2012+, etc
- Onsite network hardware roll-outs and upgrades for APs, Switches, etc from various vendors (Cisco, Ubiquiti, Fortinet, etc) as well as rack-mount UPS battery replacements
- Electrical Test & Tag services provided to client hardware at varying levels, including contract work for the Adelaide500
- Technical Pre-sales / client guidance, working closely with account managers and sales departments
- Maintaining / updating internal I.T documentation, support guides and client network diagrams
IT Support Technician / Graduate
OpSys
2018.08 - 2020.07
Education
Bachelor of Information Technology -
University of South Australia
Adelaide, SA12.2020
Certificate III in Information Technology -
Axiom College
Mackay, QLD12.2017
High School Certificate -
Temple Christian College
Adelaide, SA12.2017
Skills
- Customer Service, Teamwork & Collaboration
- Technical Documentation
- Technology Project Management
- Vendor Management
- IT Asset Management, Audit & Procurement
- Endpoint Security & Cloud Backup Management
- Microsoft 365, Active Directory & Exchange
- SharePoint / Intranet Information Management
- PC Hardware, AV, Mobility & Network Support
- Windows Desktop & Server Administration
Certification
- IPAA SA Public Sector Project Management & Budget Management Training
- VMWare VTSP Certified (Multiple Streams)
- Sophos Certified Engineer
- 3CX Certified Engineer
- Fortinet Level 1, 2 & 3 Network Security Associate
- Cisco SMB Support Technical Certification
- Webroot Endpoint Security Technical Certification
- Electrical Test & Tag Training
References
My Hanh Nguyen Business Manager, SA Health | Reporting Manager @ SAPOL Mar 2023 - Aug 2023
myhanh.nguyen@sa.gov.au | 0413 016 868
Adrian Wegrowski Senior Business Consultant, SA Health | Reporting Manager @ SAPOL Aug 2023 - Oct 2023
adrian.wegrowski@sa.gov.au | 0490 659 468
Arthur Mihalopoulos Business Advisor, South Australia Police | Reporting Manager @ SAPOL Oct 2023 - Present
arthur.mihalopoulos1@police.sa.gov.au | 0412 819 208
Timeline
Business Technology Administrator
South Australia Police (SAPOL)
2023.03 - Current
ICT Systems & Network Engineer
OpSys
2020.07 - 2023.03
IT Support Technician / Graduate
OpSys
2018.08 - 2020.07
Bachelor of Information Technology -
University of South Australia
Certificate III in Information Technology -
Axiom College
High School Certificate -
Temple Christian College
- IPAA SA Public Sector Project Management & Budget Management Training
- VMWare VTSP Certified (Multiple Streams)
- Sophos Certified Engineer
- 3CX Certified Engineer
- Fortinet Level 1, 2 & 3 Network Security Associate
- Cisco SMB Support Technical Certification
- Webroot Endpoint Security Technical Certification
- Electrical Test & Tag Training
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