Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teena White

Mount Gambier

Summary

Dynamic Experience Enrichment Officer at Virtually Accountable, adept at fostering stakeholder collaboration and enhancing client outcomes. Skilled in disability support and advocacy, I leverage emotional intelligence to build trust and rapport, ensuring comprehensive care. Proven track record in managing high-volume caseloads while maintaining meticulous documentation of client progress. People focused with clear and concise communication skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Experience Enrichment Officer

Virtually Accountable
08.2024 - Current
  • Manage high-volume caseloads, ensuring timely completion of tasks and effective communication with clients - NDIS plan and support coordinated.
  • Collaborate with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Maintain detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
  • Establish effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.

Client Service Coordinator

Estara (formerly HomeCare+)
04.2022 - 06.2024
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
  • Managed multiple client accounts simultaneously, prioritising tasks effectively to meet deadlines without compromising quality.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Completed Diploma in Case Management

Sales & Marketing Manager

Woodlands Grove & Hallmont Retirement Estates
03.2011 - 04.2022
  • Conducted market research to identify new business opportunities and stay ahead of industry trends.
  • Improved brand visibility with well-executed promotional campaigns and engaging social media content.
  • Responded to inquiries: Responded to sales inquiries by phone, letter, or brochure
  • Maintained records: Kept accurate records of inquiries and potential residents
  • Prepared sales documents: Prepared and presented sales documents that complied with legislation
  • Oversaw move-in process: Oversaw the move-in process for new residents
  • Overseeing the refurbishment process of homes in a retirement village before selling including: Assessment & Planning – Evaluating the condition of the home, identifying necessary refurbishments, and developing a project plan that aligns with budget and timelines.Coordination with Contractors – Engaging and supervising tradespeople such as painters, plumbers, electricians, and carpenters to complete required work. Ensuring work is done to a high standard and within budget.
  • Remained educated: Kept up-to-date on retirement living products, services, and legislation
  • Built relationships: Built positive relationships with team members
  • Understood target audience: Understood the target audience and how to reach them
  • Managed leadsformation: Presentedd key information clearly and effectively, including pricing and contracts
  • Manage leads: Nurtured and managed leads across the customer sales journey


Education

Diploma - Case Management

Australian Online Courses
Sydney
09-2023

Typographic Design - Graphic Arts

School of Graphic Arts
Croydon, SA
10-1990

Skills

  • Relationship Building & Engagement – Strong ability to connect with participants and build meaningful relationships
  • Disability Support & Advocacy – Passionate about enhancing the experience of individuals with disabilities
  • Rapport & Trust Development – Uses humor and warmth to create a comfortable and supportive environment
  • Stakeholder Collaboration – Works effectively with various stakeholders to achieve positive outcomes
  • Communication & Interpersonal Skills – Excels in making interactions engaging and approachable
  • Emotional Intelligence & Empathy – Brings care and understanding to every interaction
  • Enrichment & Experience Enhancement – Focused on improving the well-being and quality of life of participants

Certification

NDIS clearance

Valid drivers license

Timeline

Experience Enrichment Officer

Virtually Accountable
08.2024 - Current

Client Service Coordinator

Estara (formerly HomeCare+)
04.2022 - 06.2024

Sales & Marketing Manager

Woodlands Grove & Hallmont Retirement Estates
03.2011 - 04.2022

Diploma - Case Management

Australian Online Courses

Typographic Design - Graphic Arts

School of Graphic Arts

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Teena White