Tej Ram Bhurtel
Riyadh,Saudi
Summary
Accomplished professional with extensive expertise in leadership competence, technical proficiency, and customer service excellence. Demonstrates exceptional skills in team work, multitasking, business development, and negotiation tactics. Proven ability to coordinate scheduling, analyze problems, and train employees effectively. Adept at staff scheduling, communication skills, team leadership, and product knowledge. Proficient in Microsoft Office with a knack for creative thinking and data interpretation. Committed to leveraging these competencies to drive organizational success and achieve career growth.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Acting loss prevention supervisor
Panda Retail Company
Riyadh , Saudi
01.2024 - Current
- Implemented company policies effectively, maintained high standards of service delivery.
- Assisted in the recruitment process for hiring quality staff members.
- Identified potential risks and mitigated them through proactive measures.
- Improved team efficiency by implementing new scheduling practices.
- - Supervise and coordinate the activities of the loss prevention team, including loss prevention officers and security guards.
- Develop and implement loss prevention strategies and programs to minimize shrinkage and maximize profitability.
- Conduct investigations into incidents of theft, fraud, and other forms of shrinkage.
- Analyze data and trends to identify areas of vulnerability and develop strategies to address them.
- Collaborate with store management to identify and address potential loss prevention issues.
- Provide training and guidance to loss prevention team members and store employees on loss prevention policies, procedures, and best practices.
# Achievements:
- Successfully reduced shrinkage by [95]% through effective loss prevention strategies and programs.
- Developed and implemented a comprehensive loss prevention training program for new hires.
- Collaborated with law enforcement agencies to investigate and prosecute cases of theft and fraud.
# Skills:
- Loss prevention and investigation
- Team management and supervision
- Data analysis and trend identification
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
Loss prevention officer
Panda Retail Company
Riyadh, Saudi
05.2023 - 01.2024
- Worked closely with retail teams, contributed towards loss prevention goals.
- Enforced company's policies strictly; curbed violation-related losses.
- Assessed potential threats for enhanced security measures.
- Developed strong rapport with team members; facilitated better communication during crisis situations.
- Conducted thorough investigations to identify and address theft instances.
- Reviewed CCTV footage regularly to detect any unusual activity.
- Mitigated risk by developing comprehensive loss prevention strategies.
- Identified suspicious activities through diligent observation; prevented potential thefts.
- Achieved reduction in losses by implementing stringent check-out procedures.
- 1. Data Analysis: Analyze sales data, inventory data, and cash handling data to identify trends and discrepancies.
2. Surveillance: Conduct regular surveillance of the store, including monitoring CCTV cameras and conducting physical inspections.
3. Employee Tips: Encourage employees to report suspicious activity or potential losses.
4. Customer Feedback: Monitor customer feedback and complaints to identify potential losses or issues.
5. Regular Audits: Conduct regular audits of inventory, cash handling, and administrative processes to identify potential losses or discrepancies. - 1. Unidentified Theft: Theft that is not detected or reported, including internal theft and external theft.
2. Inventory Discrepancies: Unexplained discrepancies in inventory levels, including stockroom and sales floor inventory.
3. Cash Handling Discrepancies: Unexplained discrepancies in cash handling, including cash register shortages and deposit discrepancies.
4. Vendor Fraud: Fraudulent activities by vendors, including overcharging, short-shipping, and product substitution.
5. Internal Fraud: Fraudulent activities by employees, including embezzlement, falsification of records, and unauthorized use of company assets.
E-Commerce picker and packer
Panda Retail Company
Riyadh, Saudi
01.2023 - 05.2023
- Utilized handheld scanners accurately for efficient order processing.
- Ensured damage-free deliveries by double-checking packed goods before shipment.
- Collaborated closely with team members to meet daily targets effectively.
- Complied with all company policies whilst performing routine tasks,.
- Prepared orders swiftly to meet demanding shipping deadlines.
- Followed strict hygiene protocols for food item handling.
- Enhanced customer satisfaction with meticulous attention to detail in order fulfilment.
- Kept up-to-date records of dispatched goods, aiding traceability if required.
- Checked picked items against invoices, ensuring precision in every order dispatching process.
- Increased order accuracy by diligently picking and packing items.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Oversee Daily Operations: Supervise the day-to-day activities of the e-commerce team, including order fulfillment, customer service, and inventory management.
- 1. Lead and Motivate Team: Provide guidance, support, and motivation to team members to ensure they are engaged and productive.
2. Address Employee Concerns: Handle employee concerns, conflicts, and performance issues in a fair and timely manner.
3. Develop and Implement Training: Identify training needs and develop programs to enhance team members' skills and knowledge.
Assistant decorator
Panda Retail Company
Riyadh, Saudi
10.2021 - 01.2023
- Window Displays: Design and create visually appealing window displays to showcase products and promotions.
- In-Store Displays: Create and maintain in-store displays, including fixtures, signage, and graphics Collaborated on design projects to deliver unique, personalized spaces.
- Visual Merchandising Standards: Ensure that all visual merchandising elements meet company standards and brand guidelines
- Display Conceptualization: Conceptualize and design display ideas to promote products and drive sales.
- Display Installation: Install and maintain displays, including assembling fixtures, hanging signage, and arranging products.
- Display Maintenance: Ensure that all displays are well-maintained, clean, and free of damage.
- Product Placement: Arrange products in a visually appealing and logical manner.
- Product Signage: Create and install signage to highlight product features, prices, and promotions.
- Product Labeling: Ensure that all products are properly labeled and priced.
- Seasonal Displays: Create seasonal displays to promote holiday-themed products and drive sales.
- Promotional Displays: Design and install displays to promote special offers, discounts, and events.
- Event Support: Provide visual merchandising support for in-store events, such as product launches and fashion shows.
- Team Collaboration: Work closely with the visual merchandising team, store managers, and sales associates to ensure that displays meet company standards and sales goals.
- Communication: Communicate effectively with stakeholders to ensure that display designs and installations meet expectations.
- Budgeting: Manage display budgets to ensure that expenses are within allocated limits.
- Inventory Management: Monitor and manage display inventory to ensure that necessary materials and supplies are available.
- Safety and Security: Ensure that all displays are safe and secure for customers and employees.
Retail stocker
Panda retail company
Riyadh, Saudi
05.2016 - 09.2021
- Dealt effectively with unexpected delivery delays by adjusting floor plans accordingly.
- Performed regular checks of storage areas for maintaining a neat and tidy work environment.
- Enhanced shopping experience by regularly updating promotional displays.
- Handled restocking tasks during off-peak hours for minimal disruption to customers' shopping experience.
- Participated in staff meetings for constant improvement of store operations and procedures.
- Maintained cleanliness and hygiene in the store for a pleasant shopping environment.
- Updated price tags promptly following price changes to prevent customer confusion at checkout.
Education
High School Diploma - Educational
Shree Nirmal Jasewa higher secondary school
Parbat 01.2008 - 04.2010
Bachelor of Commerce - Commerce
Shree Purnamrit Bhawani Higher Secondary School
Syanja Walling 04.2011 - 04.2013
Skills
- Leadership competence
- Technical proficiency
- Customer services excellence
- Team Work
- Multitasker
- Business development
- Negotiation tactics
- Scheduling coordination
- Problem analysis
- Employee training
- Staff scheduling
- Communication skills
- Team Leadership
- Product knowledge
- Microsoft Office
- Creative thinking
- Data interpretation
Languages
English
Advanced
Arabic
Intermediate
Hindi
Fluent
Nepali
Native
Affiliations
- volleyball player
Accomplishments
Got Medal on school Level volleyball competition
Timeline
Acting loss prevention supervisor
Panda Retail Company
01.2024 - Current
Loss prevention officer
Panda Retail Company
05.2023 - 01.2024
E-Commerce picker and packer
Panda Retail Company
01.2023 - 05.2023
Assistant decorator
Panda Retail Company
10.2021 - 01.2023
Retail stocker
Panda retail company
05.2016 - 09.2021
Bachelor of Commerce - Commerce
Shree Purnamrit Bhawani Higher Secondary School
04.2011 - 04.2013
High School Diploma - Educational
Shree Nirmal Jasewa higher secondary school
01.2008 - 04.2010
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