Tengizi Cherkezishvili
Riyadh,Saudi Arabia
Summary
With solid foundation in customer service and team leadership, I excel in creating welcoming environment and managing staff effectively. My communication skills foster positive interactions, while problem-solving abilities ensure smooth operations. Adaptable and enthusiastic, I bring energy and commitment to delivering exceptional dining experiences.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
L'ETO Caffe
Riyadh, Saudi Arabia
06.2025 - Current
- Interviewed and hired skilled personnel to fill restaurant positions.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Controlled budget and financial performance, closely monitoring expenditure and revenue to meet targets and drive profitability.
- Ran operations successfully according to industry best practices and owner standards.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Maintained meticulous health and safety standards, achieving top ratings in all inspections and ensuring a safe dining environment.
- Minimised loss and misuse of equipment through proper supervision and staff training.
Operations Manager
GrillA
Tbilisi, Georgia
07.2024 - 05.2025
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Monitored staff performance and developed improvement plans.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Managed budgets and financial planning, achieving cost savings without compromising on quality.
Sales Manager
Sobha Hartland
Dubai, United Arab Emirates
03.2022 - 06.2024
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Optimised sales methods to best acquire, develop and retain customers.
- Analysed market trends and customer needs to inform product development and positioning.
Sales Manager
Gastronome
Tbilisi, Georgia
11.2019 - 11.2021
- Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.
- Established pricing and delivery terms based on current market trends and costs.
- Implemented seasonal and special discounts, driving customer engagement through promotions.
Team Leader
Ossiano, Atlantis, the Palm
Dubai, United Arab Emirates
06.2017 - 10.2019
- Resolved complex customer enquiries, disputes and complaints.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives, and facilitating team-building activities.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
Assistant Manager
Organique Josper Bar
Tbilisi, Georgia
10.2013 - 05.2017
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Attended conventions to represent the organisation, gather information, and help build new partnerships.
Education
Bachelor of Law - Law
Tbilisi State University
Tbilisi01-2015
Skills
- Guest satisfaction
- Budget management
- Staff recruitment
- Team leadership
- Health standards
- Inventory control
- Staff training
- Performance monitoring
- Problem solving
- Team building
- Staff training and development
- Shift scheduling
- Decision making
- Full service restaurant background
Languages
Georgian
First Language
English
Proficient
C2
Russian
Proficient
C2
Timeline
Restaurant Manager
L'ETO Caffe
06.2025 - Current
Operations Manager
GrillA
07.2024 - 05.2025
Sales Manager
Sobha Hartland
03.2022 - 06.2024
Sales Manager
Gastronome
11.2019 - 11.2021
Team Leader
Ossiano, Atlantis, the Palm
06.2017 - 10.2019
Assistant Manager
Organique Josper Bar
10.2013 - 05.2017
Bachelor of Law - Law
Tbilisi State University