Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Terry Eisenegger

Delamere

Summary

Quality-focused Field Service Engineer offering 30 years of field service experience. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, supplier and customer relationships for maximum effectiveness. Skilled at training and mentoring field service personnel to troubleshoot and correct [Type] problems, consistently meeting or exceeding expectations. Well-versed in safety practices and gear, documentation requirements and compliance standards for [Type] industry. Knowledgeable Field Service Supervisor with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Field Service Engineer

IPS Australia
01.2019 - Current
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
  • Scheduled service calls according to customer location and urgency of need.
  • Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.

Field Service Coordinator

Haug Compressor
02.2017 - 09.2018
  • Led team of up to 7 service technicians in field activities.
  • Monitored work performance and quality to maintain standards.
  • Maintained schedule of up to 20 service calls.
  • Managed scheduling and dispatch of field service technicians, ensuring timely onsite support for clients.
  • Coordinated with sales teams to provide pre-and post-sales technical support, resulting in increased customer retention.

Head of Installation and Commissioning

Gautschi Engineering
03.2015 - 02.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Business Management

Institut Für Kaderschulung
Frauenfeld Switzerland
04.1995

Mechanical Engineering

Gebrüder Sulzer AG
Winterthur Switzerland
04.1988

Skills

  • Remote Support
  • Equipment Installation
  • Troubleshooting and repair
  • On-Site Support
  • Service Documentation
  • Field Operations Management
  • Customer Service Management
  • Project Management
  • Mechanical Troubleshooting
  • Equipment installation and repair
  • Preventive Maintenance
  • Technical Support
  • Customer Service
  • Team direction
  • Customer Relations

Certification

Confined spaces

Working at heights

Timeline

Field Service Engineer

IPS Australia
01.2019 - Current

Field Service Coordinator

Haug Compressor
02.2017 - 09.2018

Head of Installation and Commissioning

Gautschi Engineering
03.2015 - 02.2017

Business Management

Institut Für Kaderschulung

Mechanical Engineering

Gebrüder Sulzer AG

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Terry Eisenegger