Bodour Ibrahim
Jeddah,Western
Summary
Experienced employee at NCB; with over 12 years of experience in various departments across the banks framework. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
16
16
years of professional experience
Work History
Credit Controller
NCB
Jeddah
06.2014 - Current
- Ensure that all documents and paperwork are provided and are promptly and accurately filed.
- Credit Management related processes as requested by Credit Manager.
- To work with the Business to ensure that debt information is correctly managed and documented.
- Seek out opportunities to improve process, procedures and controls.
- Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better.
- Provides direction to employees according to established policies and management guidance.
- To assist in performing credit checks on existing and new customers.
- Monthly management reporting, Ensure that all documents and paperwork are provided and are promptly and accurately filed.
- Credit Management related processes as requested by Credit Manager.
- To work with the Business to ensure that debt information is correctly managed and documented.
- Seek out opportunities to improve process, procedures and controls.
- Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better.
- Provides direction to employees according to established policies and management guidance.
- To assist in performing credit checks on existing and new customers.
Senior Operations Processor
NCB
06.2013 - 11.2014
- Build Policy and Procedure and enhance.
- Support of non-centralized information by providing report and analysis study for the outage.
- Publish standard business reports.
- Resolve issues in order to have a unified source of reports in the bank.
- Verification of the data received from different functions and the preparation of monthly reporting.
IT Customer Care Representative
NCB
Jeddah
02.2012 - 05.2013
- Facilitating communication and registering tickets to relevant departments for resolution purposes.
- Managing regular follow-ups on pending tickets as well as investigating delays root cause.
- Providing feedback and updates to clients targeting better relationship management.
- Reporting on a weekly-basis to upper management on customer experience.
- MS active directory.
- MS Exchange Server Operations (Granting access to users eg; E-Mails.
- Services & troubleshooting).
Call Center Agent
NCB Capital
Jeddah
04.2008 - 01.2012
- Served clients and handling client complaints relating to IVR, HEAT system, Brokerage and investment funds transactions.
- Successfully managed registration complaints into the ticket system.
- Efficiently Worked with clients and establish relationships based on trust to set up short term and long-term investment strategies.
- Communicated updates to NCBC clients in regard to their investments.
- Educating clients on different investment strategies in relation to market conditions.
- Managed high volumes of inbound calls.
Telemarketing Sales Representative
The Bridges Company
Jeddah
06.2007 - 04.2008
- Telemarketing in Bridges Company.
- Managed telemarketing for various companies such as Mobily, Rotana, Chamber of Commerce.
- Assisted clients as part of relationship management.
- Reported on customer experience and satisfaction.
Education
Bachelor of Science - Mathematics
King AbdulAziz University
09.2007
Skills
- Product and service knowledge
- Performance Monitoring
- Report Preparation
- Customer Relationship Management
- Improvement plan knowledge
- Credit reviews
Timeline
Credit Controller
NCB
06.2014 - Current
Senior Operations Processor
NCB
06.2013 - 11.2014
IT Customer Care Representative
NCB
02.2012 - 05.2013
Call Center Agent
NCB Capital
04.2008 - 01.2012
Telemarketing Sales Representative
The Bridges Company
06.2007 - 04.2008
Bachelor of Science - Mathematics
King AbdulAziz University
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