Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Thamer Mal

jeddah,saudi

Summary

Engaging leader with proven success applying project management techniques to execute plans. Talented at resource management, budget governance and staff development. Evaluates processes critically to identify areas of improvement and implement detailed action plans for positive results.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work history

Hyperpanda customer service

Bright Gulf Advanced Company
jeddah, saudi
05.2023 - Current
  • Advised clients on optimum mix of products and distribution channels for greatest success.
  • Built public relations strategies for broadened advertising scope.
  • Managed multi-channel advertising campaigns to support sales objectives.
  • Maximised media coverage through tactical planning and communications.

supervisor

Wasma International Company
jeddah, saudi
03.2021 - 08.2022
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Managed staff rotas, planning workloads effectively and strategically.

customer service

company Reda Food
, jaddeh
09.2016 - 10.2017
  • Prepared and submitted sales contracts for client orders.
  • Passed customer feedback to sales or product teams to make improvements on company offerings.
  • Educated clients on benefits and features of company products.
  • Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
  • Assisted customers with placement of refunds and exchanges.

Education

computer science - computer science

Arabic Open University
jeddah
02.2019 - 02.2022

Skills

  • Quality Control
  • Customer relations
  • Shipping and receiving
  • Key holder
  • Data entry
  • CRM
  • Money handling abilities
  • Receiving support
  • Account management
  • Practised problem solver
  • Outstanding customer care
  • Team player
  • Lead management
  • CRM implementation

Languages

Arabic
Advanced
English
Advanced

Timeline

Hyperpanda customer service

Bright Gulf Advanced Company
05.2023 - Current

supervisor

Wasma International Company
03.2021 - 08.2022

computer science - computer science

Arabic Open University
02.2019 - 02.2022

customer service

company Reda Food
09.2016 - 10.2017

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Thamer Mal