THARISH KHAN PANIKKARU PARAMBIL
Al Wajh,KSA
Summary
Versatile professional with expertise in communication, decision making, and leadership, complemented by advanced proficiency in Microsoft Office applications, HP Service Manager, Remedy, IBM Maximo, MRI Evolution and FSI Concept Evolution. Demonstrates exceptional time management and adaptability while leveraging self-motivation to deliver results in dynamic environments. Skilled in utilising Windows operating systems and internet tools to optimise workflows and enhance operational efficiency. Committed to continuous growth and contributing to organisational success through innovative problem-solving and strategic planning.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
CAFM Admin
Al Majal Al Arabi Group (MAG)
Al Wajh, KSA
03.2024 - 05.2025
- Operate and maintain CAFM systems
- Input, update, and manage facility-related data
- Create, assign, and track maintenance work orders.
- Work closely with maintenance teams, contractors, and other stakeholders to ensure timely and efficient task completion.
- Ensure timely completion of reactive and planned maintenance tasks.
- Maintain accurate records of site assets
- Support audits, inspections, and compliance activities by providing relevant documentation and system reports
- Provide training or guidance to staff on how to use the CAFM system effectively.
- Act as the first point of contact for CAFM-related issues or queries from internal teams.
CAFM Operator
El Seif Operations and Maintenance (ESOM)
Al Wajh, KSA
11.2019 - 11.2023
- Input and manage data in the CAFM system, including asset records, space utilization, maintenance schedules, and work orders.
- Helpdesk Role : Attend & Maintain call logs and status updates. Recording complaints in CAFM system.
- Coordinating field technicians / Specialist contractors for Reactive and PPM activities.
- Coordinate Material Purchase for approved works
- Coordinate Client approval for reactive works involving additional expenses. Prepare quotations for the same. Follow up of payments and coordination with Accounts dept.
FM Helpdesk Operator
Etisalat Facility Management
12.2013 - 12.2017
- Company Overview: subsidiary of a leading telecom company in United Arab Emirates
- Helpdesk Role : Attend & Maintain call logs and status updates. Recording complaints in CAFM system.
- Expert in CAFM / Helpdesk Software / Applications
- Coordinating field technicians / Specialist contractors for Reactive and PPM activities.
- Monitor and Support operation teams to ensure KPI achievements
- Reporting and Coordination with various departments
- Maintaining day to day reports
- Managing incoming and outgoing calls and emails
- Updating employee time sheets and administrative records.
- Customer care and feedbacks.
- Managing shifts for call center staff to ensure 24/7 uninterrupted support. Worked in all shifts.
- Subsidiary of a leading telecom company in United Arab Emirates
Education
Bachelor of Computer Applications -
Periyar University
Selam, Tamil Nadu 06.2008 - 06.2011
Skills
- Communication
- Decision Making
- Time Management
- Self-motivation
- Leadership
- Adaptability
- Microsoft Office Applications
- HP Service Manager
- Remedy
- IBM Maximo
- Concept Evolution
- Internet
- Outlook
- Windows Operating Systems
Languages
English
Malayalam
Tamil
Hindi
Personal Information
- Passport Number: V7790059
- Date of birth: 11/17/89
- Gender: Male
- Nationality: Indian
- Marital status: Married
- Religion: Islam
Custom
I hereby declare that the above mentioned details are true and correct to the best of my knowledge and belief.
Timeline
CAFM Admin
Al Majal Al Arabi Group (MAG)
03.2024 - 05.2025
CAFM Operator
El Seif Operations and Maintenance (ESOM)
11.2019 - 11.2023
FM Helpdesk Operator
Etisalat Facility Management
12.2013 - 12.2017
Bachelor of Computer Applications -
Periyar University
06.2008 - 06.2011
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