THAUSEEF AHMAD THUMBE
DAMMAM,SAUDI ARABIA
Summary
Dependable professional with strong leadership and organisational skills, combined with expertise in streamlining processes and managing teams. Adept at communication and problem-solving, ensuring smooth order processing operations. Committed to driving team performance and enhancing customer satisfaction.
Experienced professional with focus on order processing and team leadership. Skilled in streamlining workflows and improving accuracy to ensure timely and efficient order fulfilment. Capable of fostering team collaboration and enhancing overall productivity.
Organised Order Processing Team Lead with knack for streamlining operations and boosting team productivity. Improved order accuracy and reduced processing time, resulting in higher customer satisfaction and fewer complaints. Excel at team leadership, ensuring smooth workflow and fostering collaborative working environment.
Overview
18
18
years of professional experience
Work history
Order processing team lead
Bostani Chocolate and Gift Company
Dammam, Saudi Arabia
05.2011 - Current
- Ensured smooth operation of order processing systems, enhancing overall efficiency.
- Provided excellent customer service by resolving complaints promptly and professionally.
- Demonstrated exceptional leadership skills in managing diverse team effectively.
- Developed strategies to improve performance within team.
- Handled high volume orders successfully, ensuring timely dispatch.
- Encouraged open dialogue amongst team members, promoted inclusive work environment.
- Maintained accurate records of all transactions, aiding easy retrieval when necessary.
- Collaborated with logistics department for streamlined delivery process.
Civil engineer
Micon Architects
Mangalore , India
07.2008 - 04.2011
- Produced detailed technical drawings, enhancing clarity in execution.
- Monitored construction activities regularly, maintaining high-quality standards at all times.
- Ensured health and safety regulations adherence during all projects.
- Accomplished seamless communication with contractors, ensuring project's success.
- As storekeeper and maintaining stock .
- Conducted comprehensive site surveys to ensure accurate construction planning .
Cashier supervisor
Terminal 2 Airport Free Zone
Dubai, United Arab Emirates
05.2008 - 12.2008
- Provided support in loss prevention measures, ensured reduction in shoplifting incidents.
- Coordinated breaks and lunches to maintain continuous coverage at tills.
- Supervised team of cashiers, upheld high standards of professionalism.
- Trained new staff members for enhanced productivity.
- Implemented promotional offers for increased sales.
Education
Diploma in civil Engineering - Civil
KARNATAKA POLY TECHNIC Mangalore ( K P T )
India 08/2004 - 04/2007
Skills
- Effective multitasking
- Sales strategy formulation
- Customer complaint and return handling
- Team Leadership
Languages
English
Advanced (C1)
Arabic
Upper intermediate
Hindi
Fluent
Malayalam
Advanced
Tamil
Intermediate
Urdu
Advanced
Affiliations
- Working out and Cycling volleyball and Cricket
Accomplishments
Black belt holder in shotogon karate
Timeline
Order processing team lead
Bostani Chocolate and Gift Company
05.2011 - Current
Civil engineer
Micon Architects
07.2008 - 04.2011
Cashier supervisor
Terminal 2 Airport Free Zone
05.2008 - 12.2008
Diploma in civil Engineering - Civil
KARNATAKA POLY TECHNIC Mangalore ( K P T )
08/2004 - 04/2007