THOMAS CHACKO
DAMMAM
Summary
I'm a confident and as a Reservation manager looking for an opportunity to take a step up in my career and lead a team to new levels of success. I enjoy the challenge of breaking new ground in business and I thrive on enabling my team to surpass business targets. I am eager to use my experience and skills to build strong customer relationships for my employer's brands and to progress within the business.
Overview
23
23
years of professional experience
Work History
Reservation Officer
Al Shafai Travel
Dammam, Eastern Province
04.2023 - Current
- Managed reservation systems to ensure accurate booking and customer satisfaction.
- Coordinated communication between clients and service providers for seamless experiences.
- Developed process improvements to enhance operational efficiency in handling bookings.
- Resolved complex customer inquiries, ensuring prompt and effective solutions.
- Coordinated with other departments to ensure seamless guest experiences from reservation through checkout.
- Verified guest information for accuracy, reducing errors in the reservation process.
- Handled cancellations and modifications professionally while adhering to hotel policies and procedures.
- Resolved guest complaints professionally and efficiently, ensuring a positive experience despite any initial issues with the reservation process.
- Provided customers with information about availability and pricing.
Reservation/Sales Supervisor
Al-Kifah Travels
04.2004 - 03.2023
- Promote travel packages like (hotel, Apartments, Sightseeing and transfer) online and offline to B2B business (Travel Agents and corporate) and B2C
- Identify business opportunities by acquiring new Corporate and Travel Agents
- Use the various online portal like Unique Choice, Express Vacanzza etc
- Developed new sales strategies to target businesses with the right product at the right time
- To develop Business relationship with key decision-maker in target organizations to seek repeat business
- Promoting sales and putting best effort to increase figure
- Drafting proposals in response to queries related to product from international partners as well as domestic clients in close association with global partners
- To maintain client relationships, price negotiation and monitor / supervise /execution of projects with clients; follow up for clients' payments
- Developed sales territory and build strong client relationship with in highly competitive environment through B2B sales
- To maintain relationships with existing and prospective clients in order to solicit new business
- Co-ordination with travel agents and operation team, satisfied client needs and make revenue.
Reservation Ticketing Officer
ITL Travels
06.2002 - 01.2004
- Promote travel packages like (Hotel, Apartments, Sightseeing and Transfer) online and offline to B2B business (Travel Agents and corporate)
- To develop Business relationship with key decision-maker in target organizations to seek repeat business
- Drafting proposals in response to queries related to product from international partners as well as domestic clients in close association with global partners
- To maintain client relationships, price negotiation and monitor / supervise /execution of projects with clients, follow up for clients' payments
- Identify business opportunities by acquiring new Corporate and Travel Agents
- Developed sales territory and build strong client relationship with in highly competitive environment through B2B sales
- Co-ordination with travel agents and operation team, satisfied client needs and make revenue
- Analyze and collect database and marketing the hotel prospects through email.
Reservation Executive
Cosmos Travels
06.2002 - 05.1997
- Issuing International tickets/Domestic Tickets
- Technical and commercial discussions
- Raising Invoices and Payment collection
- Competition analysis.
Education
Skills
- Ardent believer in teamwork, polite and patience
- Possesses ability to work in team to accomplish the desired objective
- Good communication skills and interpersonal skills
- Driven to learn and apply new ideas and skills
- Enthusiastic, creative and willing to assume increased responsibilities
- Unique ability to adapt quickly to challenges and changing environment
- Personable, articulate and professional in both appearance and manner
- Sincere and hardworking
- Ms Office, Word Excel, Power Point, Internet application
Languages
English
Advanced
C1
Arabic
Upper Intermediate
B2
Malayalam
Proficient
C2
Hindi
Proficient
C2
Tamil
Upper Intermediate
B2
Personal Information
- Passport Number: V 1873632
- Father's Name: Chacko Mathai
- Date of birth: 05/09/1976
- Gender: Male
- Nationality: Indian
- Marital status: Married
Hobbies and Interests
- Making new friends
- Traveling extensively
Timeline
Reservation Officer
Al Shafai Travel
04.2023 - Current
Reservation/Sales Supervisor
Al-Kifah Travels
04.2004 - 03.2023
Reservation Ticketing Officer
ITL Travels
06.2002 - 01.2004
Reservation Executive
Cosmos Travels
06.2002 - 05.1997
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