Thomas Winfield

• Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
• Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
• Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Devised hiring and recruitment policies for 245-employee company.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Paid attention to detail while completing assignments.
• Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
• Gained excellent understanding of Time2Work, PowerBI and ServiceNow software
• Adhered to company policies and scripts to consistently achieve call-time and quality standards

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Developed exceptional time management, relationship building and organizational skills from working in busy school setting.

Juicer | Boost Juice

Adelaide Airport, SA - Dec 2022 - April 2023

• Created unique juice blends and recipes.
• Described menu items and daily specials to customers.
• Followed all cleanliness and sanitation procedures.
• Accurately operated cash register to process customer payments.
• Replenished serving stations with fresh food and cleaned up spills.
• Reconciled receipt totals, cash and credit payments to address shortages.
• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

• Trained and mentored new employees to maximize team performance.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Tracked receipts, employee hours, and inventory movements.
• Kept employees operating productively and working on task to meet business and customer needs.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Supervised employees and oversaw quality compliance with company standards for food and services.

Crew Member | Carl's Jr

West Lakes, SA - July 2020 - August 2022

• Stocked shelves to organize aisles in assigned department.
• Packaged menu items into bags or trays and placed drink orders into carriers.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Became familiar with products to answer questions and make suggestions.
• Excelled in every store position and regularly backed up front-line staff.

• Engendered customer loyalty by remembering personal preferences and allergy information.
• Designed and adjusted work schedules to meet business demands.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Created new training guidelines, and provided staff orientation and training.
• Generated friendly atmosphere by encouraging employees to greet and speak to customers.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.