Office 365
Thoufeekh Adukkath
IT Support Specialist
Jeddah,Makkah
Summary
Versatile IT Support Specialist ready to tackle diverse hardware and software realities. Trusted to safeguard both physical assets and digital files against unwanted intrusion. Holistic provider of on-site and network security and technical response services.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
IT Support Specialist
Toy and Surprise Co.
Jeddah, Makkah
09.2021 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Managed backup and recovery of valuable Oracle data assets to safeguard availability and comply with applicable regulations.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Monitored systems in operation and input commands to troubleshoot areas.
- Provided support for networking protocols and characteristics.
IT Systems Administrator
Toy Triangle Co.
Jeddah, Makkah
12.2011 - 08.2021
- Created patches and solutions to fix bugs in existing applications.
- Managed configured Office 365 Email service with 200+ user mailbox
- managed cisco firewalls and switches and various product of cisco including Cisco IP Telephones systems.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 100+ users.
- Developed and deployed SSRS reports to report manager.
- Kept software licenses current for computers and mobile devices.
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored networks and network devices to resolve technical problems quickly.
- Performed network security design and integration duties.
Education
Diploma in Computer Hardware And Networking - Computer And Information Systems Security
Mycrosis
India 01.2008 - 01.2009
Trained Certificates - CCNA- Routing And Switching
Cisco
Trained Certificate - Cisco CCNA Voice And Video Collaboration
Cisco
Skills
Operating system management
Cloud Computing(Amazon AWS, Azure)
Cisco IP Telephony
Technical issues analysis
Wireless area networking,
Helpdesk call support
Backup and recovery
Office 365 Implantation and Configuration
Windows Server 2016
Cisco iOS Commands
Software
Linux
Amazon AWS
Microsoft Azure
Windows Server 2016
Reference
Date of Birth: 11/06/1989
Marital Status: Married
Nationality : Indian
Timeline
IT Support Specialist
Toy and Surprise Co.
09.2021 - Current
IT Systems Administrator
Toy Triangle Co.
12.2011 - 08.2021
Diploma in Computer Hardware And Networking - Computer And Information Systems Security
Mycrosis
01.2008 - 01.2009
Trained Certificates - CCNA- Routing And Switching
Cisco
Trained Certificate - Cisco CCNA Voice And Video Collaboration
Cisco