Summary
Overview
Work history
Education
Skills
Certification
Languages
References
Timeline
Generic
Thushara Sampath KARUNATHILAKA

Thushara Sampath KARUNATHILAKA

Sharma,saudi arabia

Summary

Accomplished professional with a strong focus on logistics coordination and team leadership. Demonstrates expertise in cost reduction, decision making, and cross-functional collaboration to enhance operational efficiency. Skilled in route optimisation, vehicle maintenance, and driver training, ensuring compliance with transportation regulations. Committed to delivering exceptional customer service through effective time management and adaptability. Aims to leverage skills in logistics to drive organisational success and innovation.

Overview

23
23
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification

Work history

SUPERVISOR-LOGISTICS-TRANSPORT

El- Seif
Sharma
08.2021 - 05.2025
  • Supervise and evaluate all transportation systems
  • Provide long-range planning for transportation department
  • Establish standards of maintenance and preventative maintenance for district vehicles
  • Recruit, train, and supervise all bus drivers
  • Maintain driver's records, and renewal appointments
  • Schedule, allot time, and assign driver personnel
  • Handling petty cash
  • Respond to and investigate accidents
  • Investigate and effectively resolve employee conduct problems in the work place
  • Maintain transportation records and prepares reports
  • Schedule and organize rental vehicles and charter busses in support.
  • Inspired teams using motivational leadership style.
  • Tracked employee performance to determine areas of strength and improvement.
  • Executed daily opening and closing procedures to company standard.
  • Led teams through onboarding process for swift integration into daily operations.
  • Delivered high quality training for new team members.
  • Monitored numerous employee activities and assigned tasks to cover demand.
  • Communicated team priorities by leading meetings and giving presentations.
  • Time sheet management
  • Attended and contributed to regular managerial meetings.
  • Evaluated staff performance, communicating feedback, and setting personal goals.
  • Collaborated with other departments to streamline processes and improve overall productivity.
  • Created positive work environment that fostered teamwork and encouraged open communication.
  • Organized special projects or events that promoted department visibility within company.
  • Monitored employee attendance records for maintaining discipline within the team.
  • Assisted in the recruitment process for hiring quality staff members.
  • Identified potential risks and mitigated them through proactive measures.
  • Implemented company policies effectively, maintained high standards of service delivery.

Travel counter manager

Airport Tourist Drivers Association
Bandaranayake international airport
01.2016 - 01.2021
  • Assisted customers with product selection based on their needs and preferences.
  • Processed daily sales numbers and ensured cash register accuracy.
  • Trained new employees in product knowledge, sales techniques, and company policies.
  • Built strong team through positive, proactive communication and coaching.
  • Managed daily operations of counter and ensured smooth customer service.
  • Created and managed staff schedules.
  • Drove quality servicing of constant flow of guests during lunch and dinner shifts.
  • Updated knowledge of new products regularly, offering up-to-date information for customers.
  • Handled daily administrative duties efficiently resulting in organised workflow.
  • Implemented promotional activities leading to increased product visibility and sales growth.
  • Handled complex transactions skilfully, minimising errors and reducing waiting time for customers.
  • Trained new staff members, improving overall team performance.
  • Offered expert advice on products leading to informed purchases by customers.
  • Built strong relationships with customers for repeat business.
  • Ensured accurate cash handling resulting in balanced accounts at the end of shifts.
  • Ensured availability of popular items by coordinating timely re-orders, preventing stock-outs during peak seasons.
  • Assisted in merchandising tasks enhancing store's visual appearance.
  • Managed stock and inventory for smooth operations.
  • Followed company policies and procedures, ensuring compliance at all times.

Sales assistant

RED tag
, kingdom of Saudi Arabia
01.2013 - 01.2015
  • Making sure the floor runs smoothly
  • Meet the store monthly targets and handle budgets
  • Recruit and train staff
  • Handling customer complaints and monitor customer service
  • Put together rosters and shifts
  • Managing deliveries
  • Demonstrated products effectively leading to increased sales conversions.
  • Built strong relationships with regular customers for repeat business.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Utilised excellent communication skills to provide detailed product information.
  • Improved customer service by efficiently handling queries and complaints.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Collaborated effectively with team members to meet sales targets.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Monitored trends in consumer behaviour with keen attention to detail.

Client services executive

Dialog axiata PLC
Club vision
01.2012 - 01.2013
  • Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems
  • Handling escalated and unresolved calls from less experienced representatives
  • Providing input into hiring decisions and performance appraisals
  • Responding to all inquiries and delivering appropriate information or referring to appropriate function or people
  • Supervising the activities of customer service representatives in accomplishing customer care goals.

Territory sales officer

Ceylon biscuits LTD
01.2010 - 01.2012
  • Generating leads
  • Meeting or exceeding sales goals
  • Preparing weekly and monthly reports
  • Coordinating sales efforts with marketing programs
  • Visiting clients and potential clients to evaluate needs or promote products and services
  • Supervising the activities of customer service representatives in accomplishing customer care goals
  • Maintaining client records

Foreign Exchange Executive

Thomas cook India PVT ltd
01.2004 - 01.2009
  • Handling and monitoring the daily sale volumes
  • Monitors large scale FX operations and functions in a banking environment, including FX remittances and transactions
  • Manages the research of domestic and foreign financial markets using both technical and fundamental analysis; provides clients with recommendations or solutions
  • Reviews all reconciliation sheets and ensures that sheets are balanced
  • Complies with bank and industry laws and regulations
  • Maintains key relationships with counterparts or international financial institutions.

Sales assistant

01.2002 - 01.2004
  • Greet and serve the walking customers
  • Excellent sales service to ensure high levels of customer satisfaction
  • Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
  • Maintain in-stock and presentable condition assigned areas
  • Process POS (point of sale) purchases

Education

Master of Business Administration (M.B.A.) - Supply chain and logistics management

Cardiff Metropolitan University
United Kingdom
06.2025

Certification - marketing

Srilanka Institute of Marketing
Colombo
02.2016

diploma - English language

sarasavi english school

diploma - diploma in computer science

cmputer collage

Skills

  • Cost Reduction
  • Decision Making
  • Cross-functional Collaboration
  • Customer Service
  • Time Management
  • Transportation Regulations
  • Team Leadership
  • Route Optimization
  • Logistics Coordination
  • Vehicle Maintenance
  • Driver Training
  • Adaptability

Certification

  • SLIMM Nasco – Silver (Best Front Liner of the Year)
  • Merit Pass PCM SLIM 2016
  • GCE (O/L) 1998
  • GCE (A/L) 2001 Mathematics

Languages

English
Fluent
Arabic
Intermediate
Urdu
Upper intermediate
Hindi
Upper intermediate

References

References available upon request.

Timeline

SUPERVISOR-LOGISTICS-TRANSPORT

El- Seif
08.2021 - 05.2025

Travel counter manager

Airport Tourist Drivers Association
01.2016 - 01.2021

Sales assistant

RED tag
01.2013 - 01.2015

Client services executive

Dialog axiata PLC
01.2012 - 01.2013

Territory sales officer

Ceylon biscuits LTD
01.2010 - 01.2012

Foreign Exchange Executive

Thomas cook India PVT ltd
01.2004 - 01.2009

Sales assistant

01.2002 - 01.2004

diploma - English language

sarasavi english school

diploma - diploma in computer science

cmputer collage

Master of Business Administration (M.B.A.) - Supply chain and logistics management

Cardiff Metropolitan University

Certification - marketing

Srilanka Institute of Marketing

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Thushara Sampath KARUNATHILAKA