Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tianna Saltus

Sandys

Summary

Dynamic professional with a proven track record in office coordination and project management, notably at SBC Corporate Services. Excelled in internal communication and staff training, enhancing client satisfaction and operational efficiency. Demonstrated expertise in multitasking and professionalism, significantly contributing to team success and client relationship management.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

16
16
years of professional experience

Work History

Corporate Services Administrator Assistant

SBC Corporate Services
08.2022 - Current
  • Organized and updated databases, records and other information resources.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Created and managed compliance calendar to track Bermuda's regulatory requirements.
  • Prepared and reviewed contracts and other legal documents following applicable regulations.
  • Directed and supported staff with business registrations and other legal requirements.

Custromer Service Manager

Axum Limited
10.2021 - Current
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Bar and Restaurant Manager

Snorkel Park Beach Club
05.2017 - 06.2020
  • Correctly calculated inventory and ordered appropriate supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Assisted in development and implementation of new menus to offer variety and options to customers.

Administrative Assistant

West End Development Corporation
08.2015 - 01.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Financial Assistance Worker

Department of Finacial Assistance
05.2009 - 08.2012
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Assisted clients with navigating and accessing social services such as housing and medical care.
  • Updated client documentation for accurate, compliant and current records.
  • Maintained a portfolio of 200 clients
  • Conducted monthly assistance assessments


Residential Care Officer

Department Of Child And Family Services
12.2008 - 04.2009
  • Completed entries in log books, journals, and care plans to accurately document and report client progress.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Built and maintained rapport with clients and family members to facilitate trusting relationship.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.

Education

No Degree - Diploma in Community Work

George Brown College
Toronto, Ontario
07-2008

Bachelor of Science - Social Work

Ryerson University
Toronto,Ontario
06-2007

Skills

  • Internal communication
  • Meeting facilitation
  • Employee Scheduling
  • Staff Training
  • Time management abilities
  • Office Coordination
  • Project Management
  • Multitasking
  • Risk Assessment
  • Crisis Management
  • Professionalism
  • Event Planning

Timeline

Corporate Services Administrator Assistant

SBC Corporate Services
08.2022 - Current

Custromer Service Manager

Axum Limited
10.2021 - Current

Bar and Restaurant Manager

Snorkel Park Beach Club
05.2017 - 06.2020

Administrative Assistant

West End Development Corporation
08.2015 - 01.2017

Financial Assistance Worker

Department of Finacial Assistance
05.2009 - 08.2012

Residential Care Officer

Department Of Child And Family Services
12.2008 - 04.2009

No Degree - Diploma in Community Work

George Brown College

Bachelor of Science - Social Work

Ryerson University
Tianna Saltus