Tijanna Mulroney
Andrews Farm
Summary
I am a hard worker with a passion to learn new skills and looking for a career change where i can grow and find a new path.Adept at navigating high-stress customer interactions, I leveraged active listening and critical thinking to elevate customer satisfaction at Datacom. My proficiency in Microsoft Excel enhanced data management, contributing to positive client feedback and retention. Skilled in relationship building, my approach resulted in notable achievements without relying on routine tasks.
Overview
2023
2023
years of professional experience
Work History
Customer Service Representatives
Datacom
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Assistant
Reject Shop
10.2019 - 10.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Sace
St Columba
South Australia 11.2021
Skills
- White card
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Microsoft Excel
- Microsoft outlook
- Microsoft PowerPoint
- De-escalation techniques
Timeline
Sales Assistant
Reject Shop
10.2019 - 10.2022
Customer Service Representatives
Datacom
Sace
St Columba
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