Tina Paisami
Glenelg
Summary
Professional with deep expertise in a franchise business, ready to drive growth and success in franchise environment. Strong focus on team collaboration, adaptable to changing needs, and consistently achieving results. Skills include strategic planning, operations management, financial analysis, and customer relationship management. Known for reliability, flexibility, and results-driven approach. Experienced Operations Manager with over 10 years experience across high volume retail and warehouse environment within Harvey Norman. Proven ability to manage end-to-end operations.
Overview
10
10
years of professional experience
Work History
Franchisee
Harvey Norman
04.2025 - Current
- Increased commercial performance by effectively managing Harvey Norman Furniture franchise operations.
- Streamlined daily operations, enhancing sales and inventory control processes.
- Coached staff to exceed sales targets while maintaining exceptional customer service standards.
- Implemented budgeting and payroll systems to optimize cost control and efficiency.
- Fostered supplier relationships, ensuring timely inventory replenishment and support.
- Drove business growth through strategic planning and impactful local marketing initiatives.
Franchisee In Training
Harvey Norman
10.2023 - 03.2025
- Increased staff efficiency by training new employees on sales techniques.
- Boosted team engagement through effective management and motivation strategies.
- Resolved employee concerns swiftly, fostering a positive workplace culture.
- Elevated customer satisfaction by swiftly addressing disputes and ensuring quality service.
- Enhanced team performance by monitoring activities and providing mentorship to members.
- Cultivated strong relationships with customers and suppliers through strategic account management.
Operations Manager
Harvey Norman
03.2022 - 08.2023
- Enhanced operational efficiency in retail and warehouse environments through effective management.
- Streamlined online order processing from receipt to dispatch for improved accuracy.
- Oversaw stock receipt and reconciliation from suppliers to ensure inventory accuracy.
- Coordinated faulty returns, stock rotations, and warranty claims for optimal service.
- Prepared payroll and staff rosters to maintain workforce efficiency and compliance.
- Trained and supported team members to achieve operational targets consistently.
Operations Manager
Harvey Norman
06.2021 - 02.2022
- Enhanced inventory accuracy by streamlining management processes and reducing discrepancies.
- Reduced operational expenses through strategic implementation of cost-control measures.
- Boosted interdepartmental efficiency by coordinating cross-departmental projects for improved communication.
- Elevated team skills by training and mentoring junior staff on best practices.
Insurance and Customer Service Manager
Harvey Norman
01.2016 - 03.2021
- Enhanced customer satisfaction by efficiently resolving inquiries and issues.
- Ensured timely responses in high-volume call center operations for clients.
- Boosted sales performance through training and support for insurance agents.
- Controlled expenses while identifying growth opportunities to increase profits.
- Planned and maintained financial operations to optimize business efficiency.
Education
High School Diploma -
Southern Cross Campus
Auckland, New Zealand11-2011
Skills
- Franchise relations
- Operational efficiency oversight
- Strategic relationship building
- Warehouse operations management
- Inventory Control & Stock Rotation
- Staff leadership, Training and Rostering
- Payroll Administration
- Credit claims & Debtors Management
- Strong Communication & Team Leadership
Languages
English
Full Professional
Samoan
Full Professional
Timeline
Franchisee
Harvey Norman
04.2025 - Current
Franchisee In Training
Harvey Norman
10.2023 - 03.2025
Operations Manager
Harvey Norman
03.2022 - 08.2023
Operations Manager
Harvey Norman
06.2021 - 02.2022
Insurance and Customer Service Manager
Harvey Norman
01.2016 - 03.2021
High School Diploma -
Southern Cross Campus