Summary
Overview
Work History
Education
Skills
LANGUAGES
Awards
Timeline
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TIPU SULTAN

TIPU SULTAN

Riyadh

Summary

I am a highly organized and detail-oriented professional with extensive experience in office administration and documentation. I excel at maintaining accurate records, managing office supplies, and providing excellent customer service. My expertise includes meticulous document management, ensuring efficient and secure information access. I possess strong communication and interpersonal skills, enabling effective collaboration with stakeholders, and I thrive in both independent and team environments.

Overview

9
9
years of professional experience

Work History

Office Administrator & Documentation

Dayim Truck Rental
11.2023 - Current
  • Handled daily customer inquiries via phone, email, and in-person, resolving issues efficiently and professionally.
  • Provided product/service information and guided customers through processes, ensuring customer satisfaction.
  • Composed and responded to official emails with clients, vendors, and internal departments.
  • Proactively followed up on pending requests, quotations, and approvals to ensure timely closures.
  • Maintained and updated all official documents including customer records, contracts, and internal reports.
  • Managed both digital and physical document filing systems for quick retrieval and secure storage.
  • Built strong relationships with clients through consistent follow-up, personalized service, and attention to feedback.
  • Collected and analyzed customer feedback for continuous service improvement.
  • Collaborated with internal teams including sales, operations, and finance to fulfill customer requirements.
  • Assisted in preparing reports, meeting agendas, and summaries for internal and external stakeholders.
  • Played a key role in coordinating between departments to ensure smooth communication and workflow.
  • Managed the entire documentation process for new vehicle deliveries, ensuring compliance with all relevant regulations.
  • Successfully managed the renewal and issuance of Istimara (vehicle registration) and operation cards for the fleet.
  • Ensured the proper installation and maintenance of crash barriers to enhance safety and comply with industry standards.
  • Maintained accurate and up-to-date Master Excel sheets to track daily operations, analyze key performance indicators, and identify areas for improvement.
  • Prepared and processed accurate invoices, managed petty cash transactions, and ensured the timely and accurate recording of all financial activities.
  • Supervised a team of 10 Mechanics to ensure efficient and timely operations.
  • Managed scheduling and logistics for vehicle rentals, optimizing resource allocation.
  • Coordinated office operations, ensuring seamless communication among departments.

Office Administrator & Document Controller

Tejoury Records Management
09.2019 - 10.2022
  • Maintained Chain of Custody: Ensured the integrity of sensitive and classified documents by strictly adhering to established procedures for handling and storage.
  • Provided Administrative Support: Assisted with various administrative tasks, including typing, data entry, and answering incoming calls.
  • Organized and Maintained Records: Organized and maintained all paperwork and documents systematically, ensuring accurate filing and retrieval by sorting alphabetically, chronologically, and by significance.
  • Utilized Document Imaging Software: Implemented document imaging software to efficiently index, store, and retrieve records, enhancing accessibility and reducing physical storage requirements.
  • Delivered Excellent Customer Service: Provided exceptional customer care by promptly and effectively responding to inquiries and requests for information.
  • Ensured Data Security: Adhered to strict record retention schedules to protect confidential information while ensuring compliance with relevant regulations.
  • Streamlined Document Processes: Contributed to the streamlining of document management processes through efficient organization and implementation of best practices.
  • Supported Operational Efficiency: Provided administrative support that contributed to the overall efficiency and smooth functioning of the department.

Associate Analyst

Wipro
05.2016 - 08.2018
  • Developed and maintained Bloomberg terminals: Gained expertise in navigating and utilizing Bloomberg terminals for financial data analysis, research, and market intelligence.
  • Supported client inquiries and requests: Provided timely and accurate responses to client inquiries regarding Bloomberg terminal functionalities, data analysis, and market data interpretation.
  • Conducted financial research and analysis: Utilized Bloomberg terminals to conduct in-depth financial research and analysis, including market data analysis, company financials, and economic indicators.
  • Prepared presentations and reports: Developed high-quality presentations and reports summarizing financial data, market trends, and research findings for internal and external stakeholders.
  • Collaborated with cross-functional teams: Worked effectively within a team environment, collaborating with colleagues, analysts, and clients to address complex issues and deliver exceptional client service.

Education

Master of Business Administration -

Aligarh Muslim University
06-2015

Bachelors in Commerce -

Aligarh Muslim University
06-2013

Intermediate -

Aligarh Muslim University
06-2010

Skills

  • Bloomberg
  • Excel
  • MS Office
  • ERP Netsuite
  • Oracle
  • Communication
  • Technical Proficiency
  • Adaptability & Flexibility
  • Oniel
  • ManWinWin
  • Quality Assurance
  • Data Entry
  • Documentation
  • Aconex
  • Database entry
  • Customer relationship management

LANGUAGES

Arabic - Advanced
Intermediate (B1)
English - Proficient
Advanced (C1)
Urdu - Native
Bilingual or Proficient (C2)
Hindi - Native
Bilingual or Proficient (C2)

Awards

  • Achievement: Achieved Employee of the month recognition by completing large retrievals requests from Bank clients with accuracy and efficiency.
  • Innovations: Appreciated for recommending to application developers’ adjustments that were required for the Inventory Applications.
  • Document Efficiency Improvement: Improved document processing time by 30% through enhanced procedures.
  • Team Work: Collaborated with team of 65 in the new project called Samba National Bank.

Timeline

Office Administrator & Documentation

Dayim Truck Rental
11.2023 - Current

Office Administrator & Document Controller

Tejoury Records Management
09.2019 - 10.2022

Associate Analyst

Wipro
05.2016 - 08.2018

Master of Business Administration -

Aligarh Muslim University

Bachelors in Commerce -

Aligarh Muslim University

Intermediate -

Aligarh Muslim University

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