Summary
Overview
Work History
Education
Skills
Timeline
Generic

Todd Arthur

CRYSTAL BROOK SOUTH AUSTRALIA

Summary

Proven leader with extensive experience in bar and maintenance management, notably at Royal Hotel and Willochra Home Crystal Brook. Excelled in staff training, customer relations, and implementing preventive maintenance programs, significantly enhancing operational efficiency. Skilled in team leadership and supervisory experience, driving positive outcomes and fostering a culture of excellence.

Overview

17
17
years of professional experience

Work History

Bar Manager

Royal Hotel
10.2006 - 12.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Followed strict recipes and drink measurements to minimize product used.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Organized charity events at the venue which garnered positive press coverage while supporting social causes.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Maintenance Manager

Willochra Home Crystal Brook
11.2018 - 03.2020
  • Supervised employee performance, preventive maintenance, and safety.
  • Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
  • Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
  • Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
  • Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
  • Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
  • Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
  • Developed detailed maintenance budgets, effectively controlling expenses while ensuring optimal equipment performance.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
  • Planned scheduled maintenance outages as part of preventive maintenance program.
  • Created and submitted detailed reports to highlight maintenance activities and equipment performance.
  • Mentored new hires in company procedures, safety protocols, and technical skills necessary for their roles as maintenance professionals.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Gilles Plains High
Adelaide, SA

Skills

Team Leadership

Staff Training

Health and safety

Training and mentoring

Bar Management

Staff Scheduling

Customer Relations

Issue Resolution

Supply Ordering

Supervisory Experience

Timeline

Maintenance Manager

Willochra Home Crystal Brook
11.2018 - 03.2020

Bar Manager

Royal Hotel
10.2006 - 12.2023

Gilles Plains High

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Todd Arthur