TOMMASO FONTANA
Summary
Ensuring customer satisfaction.
Building loyalty through service and attention to detail. Experienced in managing large, diverse teams of kitchen and service staff. Confident in taking responsibility for everything from back-office operations to floor performance.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
CRAZY PIZZA by Flavio Briatore
RIYADH, SAUDI ARABIA
05.2022 - Current
- Led and managed a team, including servers, kitchen staff, and bartenders, to ensure seamless daily operations and customer service.
- Developed and implemented staff training programs to improve service standards, increasing customer satisfaction.
- Managed scheduling and payroll for staff, ensuring compliance with labor regulations and optimizing labor costs.
- Handled customer complaints and feedback professionally, resolving issues promptly to enhance the dining experience and maintain a positive restaurant reputation.
Head Waiter
BILLIONAIRE by Flavio Briatore
RIYADH , SAUDI ARABIA
12.2020 - 04.2022
Head Waiter
RIYADH SEASON - TWIGA, BEEFBAR, BILLIONAIRE
RIYADH, SAUDI ARABIA
10.2019 - 01.2020
Head Waiter
TWIGA by Flavio Briatore
FORTE DEI MARMI , ITALY
07.2019 - 09.2019
HEAD WAITER
TWIGA by FLAVIO BRIATORE
FORTE DEI MARMI , ITALY
06.2018 - 09.2018
Chef De Rang
LA GIOSTRA
FIRENZE, ITALY
04.2015 - 05.2018
Education
High School Diploma -
Liceo Scientifico "Barsanti E Matteucci"
Viareggio06-2009
Skills
- Operations Management
- Team Management
- Restaurant operations management
- Recruitment
- Schedule Coordination
- Menu development
- Customer Engagement
Languages
Italian
First Language
English
Upper Intermediate (B2)
B2
REFERENCES
COSMIN BUTUC
Operational Manager MFC ( Riyadh)
+971 553767882
cosminb@mfcsaudi.com
GREGORIO LORDI
General Manager Billionaire - Beefbar
+966 550536026
glordi@mfcsaudi.com
ALESSANDRO OLIVIERI
Operational Manager MFC ( Riyadh)
+966 506761850
oalessandro@mfcsaudi.com
Timeline
Restaurant Manager
CRAZY PIZZA by Flavio Briatore
05.2022 - Current
Head Waiter
BILLIONAIRE by Flavio Briatore
12.2020 - 04.2022
Head Waiter
RIYADH SEASON - TWIGA, BEEFBAR, BILLIONAIRE
10.2019 - 01.2020
Head Waiter
TWIGA by Flavio Briatore
07.2019 - 09.2019
HEAD WAITER
TWIGA by FLAVIO BRIATORE
06.2018 - 09.2018
Chef De Rang
LA GIOSTRA
04.2015 - 05.2018
High School Diploma -
Liceo Scientifico "Barsanti E Matteucci"
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