Tony Mauricio Castaneda Castaneda
Sefarer
Metapan
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Experienced with travel coordination, client relations, and team leadership. Utilizes comprehensive knowledge of travel industry practices to enhance agency efficiency and customer satisfaction. Track record of implementing innovative solutions to streamline operations and improve service delivery.
Overview
15
15
years of professional experience
12
12
Certifications
Work History
Restaurant Manager
TACABRON MEXICAN FOOD
05.2024 - Current
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Tour Operations Manager
DESTINIA TRAVEL & TOURS
02.2023 - 05.2024
- Optimized scheduling practices for efficient staff deployment across multiple tours while minimizing overtime costs.
- Increased revenue by creating targeted marketing campaigns that showcased unique selling points of various tours.
- Developed innovative tour packages for increased sales and repeat business, catering to diverse clientele needs.
- Championed the use of feedback surveys to gather insights on customer preferences, leading to continuous improvements in tour offerings.
General Manager
INVERSIONES L-CAR, S.A De C.V
01.2021 - 01.2023
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Travel Agency Manager
GRUPO INVERSIONES S.A De C.V
01.2016 - 01.2018
- Decreased response time to client inquiries by revamping internal communication channels leading to improved customer experience.
- Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
- Implemented innovative marketing strategies that effectively promoted the agency''s services and attracted new clients.
Restaurant Manager
SERVICIOS DE ALIMENTOS S.A De C.V
08.2014 - 12.2015
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Sales Agent
GMG COMERCIAL EL SALVADOR
10.2012 - 04.2014
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
Store Manager
ALMAPA, S.A De C.V.
11.2010 - 09.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Industrial Technical Bachelor -
Instituto Nacional Benjamin Estrada Valiente
Metapan, El Salvador 05.2007 - 01.2009
Basic English Course -
Centro Cultural Salvadoreño Americano
San Salvador, El Salvador 05.2005 - 01.2008
Bachelor's Degree in Legal Sciences - Legal Sciences
Universidad Francisco Gavidia
Santa Ana, El Salvador 05.2015 - 01.2018
BARTENDER -
CARLOS SLIM FOUNDATION
San Salvador, El Salvador 05.2001 -
MERCHANT SEAMAN -
EXSAL
San Salvador, El Salvador 05.2001 -
Skills
Staff management
Operations management
Customer engagement
Team management
Inventory control and record keeping
Shift management
Supervisory skills
Food service background
Restaurant promotion management
Passion for customer satisfaction
Personal Information
- Age: 34
- SINGLE IDENTITY DOCUMENT: 04477691-0
- Date of Birth: 07/21/91
- Marital Status: Single
- AFP CONFIA: DUI-044776910
- ISSS: 110919653
- PASSPORT: B04477691
Personal References
Fausto Garcia
+34 607 29 12 45
Certification
STCW REGULATION VI/1 IMO MODEL COURSE 1.13 ELEMENTARY FIRST AID, CERTIFICATE No PAB-GM-1508 DATE ISSUE: 19-06-2025 EXPIRE DATE: 03-06-2030
Additional Information
SEAMAN´S BOOK NUMBER: ESA-GM-1508
EXPIRE DATE: 03-06-2030
Timeline
STCW REGULATION VI/1 IMO MODEL COURSE 1.13 ELEMENTARY FIRST AID, CERTIFICATE No PAB-GM-1508 DATE ISSUE: 19-06-2025 EXPIRE DATE: 03-06-2030
06-2025
STCW REGULATION VI/1 IMO MODEL COURSE 1.19 PERSONAL SURVIVAL TECHNIQUES, CERTIFICATE No TSP-GM-1508 DATE ISSUE: 19-06-2025 EXPIRE DATE: 03-06-2030
06-2025
STCW REGULATION VI/1 IMO MODEL COURSE 1.20 FIRE PREVENTION AND FIRE FIGHTING, CERTIFICATE No PLI-GM-1508 DATE ISSUE: 19-06-2025 EXPIRE DATE: 03-06-2030
06-2025
STCW REGULATION VI/1 IMO MODEL COURSE 1.21 PERSONAL SAFETY AND SOCIAL RESPONSABILITIES, CERTIFICATE No SPS-GM-1508 DATE ISSUE: 19-06-2025 EXPIRE DATE: 03-06-2030
06-2025
STCW REGULATION VI/2 IMO MODEL COURSE 1.23 PROFICIENCY IN SURVIVAL CRAFT AND RESCUE BOATS OTHER THAN FAST RESCUE BOATS, CERTIFICATE No MER-GM-1508 DATE ISSUE: 19-06-2025 EXPIRE DATE: 03-06-2030
06-2025
STCW REGULATION V/2 IMO MODEL COURSE 1.41 TRAINING IN CROWD MANAGAMENT ON PASSANGER SHIPS, CERTIFICATE No FGE-GM-1508 DATE ISSUE: 19-06-2025 EXPIRE DATE: 03-06-2030
06-2025
STCW REGULATION V/2 IMO MODEL COURSE 1.42 TRAINING IN EMERGENCY MANAGAMENT AND HUMAN BEHAVIOR ON PASSENGER SHIPS, CERTIFICATE No FGE-GM-1508 DATE ISSUE: 19-06-2025 EXPIRE DATE: 03-06-2030
06-2025
STCW REGULATION V/2 IMO MODEL COURSE 1.44 SAFETY TRAINING FOR PERSONNEL PROVIDING DIRECT SERVICE TO PASSENGERS IN PASSENGER SPACES, CERTIFICATE No FGE-GM-1508 DATE ISSUE: 19-06-2025 EXPIRE DATE: 03-06-2030
06-2025
STCW REGULATION VI/6 IMO MODEL COURSE 3.26 SECURITY AWARENESS TRAINING FOR ALL SEAFARERS DESIGNATED SECURITY DUTIES, CERTIFICATE No FSPTP-GM-1508 DATE ISSUE: 19-06-2025 EXPIRE DATE: 03-06-2030
06-2025
STCW REGULATION VI/6 IMO MODEL COURSE 3.27 SECURITY AWARENES TRAINING FOR ALL SEAFARERS, CERTIFICATE No FSP-GM-1508 DATE ISSUE: 19-06-2025 EXPIRE DATE: 03-06-2030
06-2025
MARITIME TECHNICAL ENGLISH, CERTIFICATE No ITM-GM-1508 DATE ISSUE: 19-06-2025
06-2025
INTERNACIONAL MEDICAL CERTIFICATE CMI-GM-1508 EXPEDITION DATE 19-06-2025 EXPIRATION DATE 11-06-2027 INSTITUTION'S NAME PARAVIDA
06-2025
Restaurant Manager
TACABRON MEXICAN FOOD
05.2024 - Current
Tour Operations Manager
DESTINIA TRAVEL & TOURS
02.2023 - 05.2024
General Manager
INVERSIONES L-CAR, S.A De C.V
01.2021 - 01.2023
Travel Agency Manager
GRUPO INVERSIONES S.A De C.V
01.2016 - 01.2018
Bachelor's Degree in Legal Sciences - Legal Sciences
Universidad Francisco Gavidia
05.2015 - 01.2018
Restaurant Manager
SERVICIOS DE ALIMENTOS S.A De C.V
08.2014 - 12.2015
Sales Agent
GMG COMERCIAL EL SALVADOR
10.2012 - 04.2014
Store Manager
ALMAPA, S.A De C.V.
11.2010 - 09.2012
Industrial Technical Bachelor -
Instituto Nacional Benjamin Estrada Valiente
05.2007 - 01.2009
Basic English Course -
Centro Cultural Salvadoreño Americano
05.2005 - 01.2008
BARTENDER -
CARLOS SLIM FOUNDATION
05.2001 -
MERCHANT SEAMAN -
EXSAL
05.2001 -
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