Touseef Nasir

1.Change Management Process:

Develop and implement technical change management processes and procedures.
Review and assess change requests for impact, risk, and business value.
Coordinate technical change approval with relevant stakeholders.
Ensure changes are documented, tested, and aligned with business requirements.

2. Risk and Impact Analysis:

Conduct thorough risk assessments and impact analyses for proposed changes.
Identify potential conflicts, risks, and dependencies that could affect business operations.
Ensure all changes meet quality standards and align with organizational goals.

3.Stakeholder Coordination:

Act as a liaison between technical teams, business units, and management.
Ensure clear communication and regular updates throughout the change lifecycle.
Coordinate with various teams (e.g., infrastructure, development, operations) to plan, test, and deploy changes.

4.Change Execution and Monitoring:

Managed the execution of approved technical changes and oversee deployment activities.
Monitor changes in real-time to ensure they are progressing as planned and resolve any issues quickly.
Track and report on the success of implemented changes, identifying areas for improvement.

• Closed first-time tickets quickly and met resolution volume requirements.
• Managed MS Server and Workstation operating systems.
• Delivered tier-3 support for co-location, customer backup networks, and ISP services.
• Increased customer satisfaction by providing timely resolutions to client-reported issues and concerns.
• Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
• Managed and monitored installed systems for highest level of availability.
• Resolved issues related to operational components for LAN, WAN and voice systems.