Summary
Work History
Education
Skills
Timeline
Generic

Tracey Bell

Point Pass

Summary

Dynamic team leader with a proven track record at the Department of Housing and Public Works, excelling in conflict resolution and performance improvement. Skilled in coaching and mentoring, I foster a collaborative environment that enhances team motivation and drives success. Committed to achieving goals through strategic planning and effective communication.

Work History

Team Leader

Department of Housing and Public Works
  • Defined performance goals and evaluated team progress.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Office Manager

C&j Heating And Cooling
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Receptionist

Patterson Byfield & Bryan Solicitors
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Assisted with planning office events and meetings for smooth execution.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Streamlined invoice processing to ensure timely payments and financial operations.

Education

Certificate IV In Procurement And Contracting -

External Provider Through NT Dept of Housing
2020

Certificate IV In Project Management -

External Provider
2015

Year 10 -

Salisbury East High School
1976

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • People management
  • Staff training
  • Work Planning and Prioritization
  • Coaching and mentoring
  • Documentation and reporting
  • Performance improvement
  • Work planning
  • Complex Problem-solving
  • Analytical thinking
  • Goal setting
  • Overseeing daily activities
  • Quality improvement
  • Conflict resolution
  • Mentoring
  • Daily workflow improvement
  • Leading team meetings
  • Safety
  • Relationship building
  • Safety processes and procedures
  • Staff education and training
  • Process improvement
  • Team building
  • Coaching
  • Client support
  • Cash handling
  • Client service
  • Complaint resolution
  • Giving constructive feedback
  • Evaluating employee work
  • Performance evaluations
  • Influencing skills
  • Technical support
  • Overtime management
  • Feedback delivery
  • Onboarding and orientation
  • Key performance indicators
  • Account management
  • Call center operations
  • Verbal and written communication
  • Deadline management
  • Employee training
  • Task delegation
  • Strategic planning
  • Workflow management
  • Project management
  • Risk management
  • Budget management
  • Leadership
  • Time management
  • Multitasking
  • Organizational skills
  • Active listening
  • Decision-making
  • Excellent communication
  • Written communication
  • Idea development and brainstorming
  • Project planning
  • Audit reporting
  • Data analysis
  • Process analysis
  • Quality assurance
  • Task prioritization
  • Disaster recovery planning
  • Problem-solving abilities
  • Reliability
  • Effective communication
  • Team leadership
  • Team collaboration

Timeline

Team Leader

Department of Housing and Public Works

Office Manager

C&j Heating And Cooling

Receptionist

Patterson Byfield & Bryan Solicitors

Certificate IV In Procurement And Contracting -

External Provider Through NT Dept of Housing

Certificate IV In Project Management -

External Provider

Year 10 -

Salisbury East High School

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Tracey Bell