Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tracy Crouch

Tailem Bend

Summary

Dynamic Customer Service Representative with a proven track record at Reddy Express, excelling in dispute resolution and fostering customer loyalty. Skilled in data entry and proficient in Microsoft Office, I effectively managed high-stress situations, enhancing team collaboration and ensuring customer satisfaction through active listening and critical thinking.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Reddy Express
12.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Shed Hand

Shaw Shearing
01.2024 - 04.2024
  • Sweep the board
  • Keep up with about 12 shearers
  • Work in a team
  • Pick up & throw the fleece onto the wool table
  • Skirt the fleece
  • Work in rotation with others
  • Travel & go on cap outs for more then 2 weeks

Shed Hand

GWR Shearing
09.2022 - 03.2023
  • Sweep the board
  • Keep up with a maximum of 20 shearers
  • Work in a team
  • Pick up & throw the fleece onto the wool table
  • Skirt the fleece
  • Learn the rotation of working in a team
  • Travel to different states to work at all different sheds
  • Go on camp outs for 2 weeks or more

Shed Hand

Meningie Shearing
08.2019 - 06.2022
  • Sweep the board
  • Keep up with a maximum of 4 shearers
  • Work in a team
  • Pick up & throw the fleece onto the wool table
  • Skirt the fleece
  • Pen up the sheep
  • Count out the shorn sheep for each shearer & wrte it in the tally book
  • Assist the wool classer with pressing up the wool bails

Trade Assistant

UGL PTY LTD
08.2018 - 03.2019
  • Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.
  • Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
  • Facilitated timely delivery of goods by closely monitoring shipments and resolving any logistical issues that arose.
  • Contributed to team morale, providing timely assistance and support where needed.
  • Improved project flexibility, quickly adapting to changing tasks and priorities.
  • Enhanced communication, relaying important information from tradespeople to project managers.
  • Assisted in inventory management, keeping track of supplies to avoid project delays.
  • Contributed to environmental sustainability efforts by managing waste and recycling materials.
  • Improved work site safety, identifying potential hazards and implementing preventative measures.
  • Ensured workplace safety, conducting regular checks and maintaining equipment to prevent accidents.
  • Assisted in electrical installations, enhancing building functionality and safety.

Farm Hand

Canowie Merino Sheep Stud
04.2017 - 08.2018
  • Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
  • Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
  • Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
  • Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
  • Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
  • Supported successful harvests through diligent planting, weeding, and pruning efforts.
  • Trained new farm hands in efficient work methods and safety practices, fostering knowledgeable and safety-conscious team.
  • Coordinated with local markets to sell farm produce, expanding farm's reach and customer base.
  • Conducted daily health checks on animals, swiftly identifying and addressing any signs of illness to maintain herd health.
  • Erected and maintained fencing to protect crops and livestock from predators, ensuring farm security.
  • Enhanced farm safety by implementing updated protocols, reducing occurrence of accidents and injuries on farm.
  • Assisted in birth of livestock, enhancing farm's productivity and animal well-being with skilled support.
  • Herded livestock using horses or ranch ATVs.

Education

Completed 2 Week Course - Construction

Civil Training
Adelaide, SA
2017

White Card - Construction - Construction White Card

Para Worklinks
Adelaide, SA
2014

Certificate II - Resources & Infrastructure

CEG
Adelaide, SA
2014

High Risk Forklift Licence - High Risk Forklift Training

CEG
Adelaide, SA
2014

Certificate I - Education & Skils Development

TAFE SA
Murray Bridge, SA
2013

Certificate II - Conservation & Land Management

Green Corps
Murray Bridge, SA
2009

Skills

  • Customer service and support
  • Active listening
  • Critical thinking
  • Data entry and documentation
  • Microsoft Excel and Office Suite
  • Professional telephone demeanor
  • Scheduling and appointment management
  • Follow-up skills
  • Product knowledge and education
  • Order processing and call management
  • Team development and training
  • Data collection and recordkeeping
  • Customer relationship management (CRM)
  • Technical support and quality control
  • Dispute resolution and assertiveness
  • Store maintenance and stock management
  • General house cleaning
  • Attending to the need of a young child

References

Craig Sole

Shaw Shearing

Shearer

0428 101 110


Daniel Jacob

Meningie Shearing/Canowie/Shaw Shearing

shearer/Leading Hand

0434 058 184

danieljacob1965@gmail.com


Leigh Moles

UGL

Supervisor

0418 379 790

Leigh.moles@bigpond.com

Timeline

Customer Service Representative

Reddy Express
12.2024 - 05.2025

Shed Hand

Shaw Shearing
01.2024 - 04.2024

Shed Hand

GWR Shearing
09.2022 - 03.2023

Shed Hand

Meningie Shearing
08.2019 - 06.2022

Trade Assistant

UGL PTY LTD
08.2018 - 03.2019

Farm Hand

Canowie Merino Sheep Stud
04.2017 - 08.2018

Completed 2 Week Course - Construction

Civil Training

White Card - Construction - Construction White Card

Para Worklinks

Certificate II - Resources & Infrastructure

CEG

High Risk Forklift Licence - High Risk Forklift Training

CEG

Certificate I - Education & Skils Development

TAFE SA

Certificate II - Conservation & Land Management

Green Corps

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Tracy Crouch