Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Tracy Somerfield

Mount Gambier

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Green Triangle Electronics. Skilled in CRM and adept at fostering customer relationships, I excel in fast-paced environments, both individually and as part of a team. My approach has consistently led to positive outcomes and improved store efficiency.

Overview

13
13
years of professional experience

Work History

Sales Consultant

Green Triangle Electronics
05.2011 - Current
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Responded to telephone and in-person requests for information.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.

Pharmacy Assistant

Chemist King
08.2022 - 02.2023
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.

Store Manager

Lincraft
02.2020 - 08.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Year 12 -

Grant High School
Mount Gambier, SA

Skills

  • Time Management
  • Customer Relationship Management
  • CRM proficiency
  • Product and service knowledge
  • Ability to learn new skills
  • Able to work in a team or individually

Referees

Dr KM McEntee No: 0419 039 193

Mark Kranz No: 0407 796 980

Tanya Jacob No: 0427 389 223

Timeline

Pharmacy Assistant

Chemist King
08.2022 - 02.2023

Store Manager

Lincraft
02.2020 - 08.2021

Sales Consultant

Green Triangle Electronics
05.2011 - Current

Year 12 -

Grant High School

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Tracy Somerfield