Years of F&B operations experience
Tuan Irshad Hossen
Operations Manager
Riyadh,Saudi Arabia
Summary
Results-driven Management professional with 15 years of experience in coffee shop & bakery operations, production management, organisational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritising activities, translating business requirements into solutions and achieving defined objectives.
Overview
15
15
Education
Master of Business Administration - MBA - International Business
University of The West of Scotland
united Kingdom 09.2022 - 12.2023
OTHM Level 7, Uk - MBA, Stage 1 - Strategic Management And Leadership
Diploma In Strategic Management and Leadership
UK 09.2021 - 10.2022
Greenwich College - Business Management
Advance Diploma In Business Management (ADIBM)
Sri Lanka 6 2004/2004 - 1 2006/2006
Wesley College, Colombo 09, Sri Lanka - undefined
Primary Education
01.1992 - 01.2005
Work history
Operations Manager
BASTA TOQA
Riyadh, K.S.A
01.2018 - Current
- Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
- Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
- Plan and review compensation actions; enforcing policies and procedures
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
- Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping
- Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
- Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations
- Accomplish operations and organization mission by completing related results as needed
- Meet or exceed operations labor budget expectations
- Manage staff levels, wages, hours, contract labor to revenues
- Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
- Responsible for all aspects of vehicle and heavy equipment rentals
- Manage relationships with key operations vendors
- Track vendor pricing, rebates, and service levels
- Review and approve all operational invoices and ensure they are submitted for payment
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Work closely with CEO and management team to set and/or implement policies, procedures, and systems and to follow through with implementation
- Communicate all operating policies and/or issues at department meetings
- Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses
- Handle multiple brands.
Operations Manager
LAVENA CAFÉ
Medina
01.2016 - 01.2018
- Develop and agree annual plan, associated budgets, and sales strategies, monitor performance, initiating corrective action where necessary to ensure operations are conducted within the agreed financial parameters and targets are achieved
- Develop and put in place appropriate policies and key performance indicators (KPI) to cover key areas of sales and ensure effective systems are in place for monitoring compliance to established store and service standards
- Identify and develop strategies towards revenue from profit and lost statements (P&L), develop and implement appropriate strategies in areas of front lines, thereby achieving planned revenue targets
- Manage the brand image of the store/ product, develop and implement all chain and brand marketing activities to establish and grow the brand in the market
- Analyze the market and the local consumer tastes and preferences and customize the offered eateries to suit local requirements (while staying within international standards)
- Prepare and submit necessary reports on sales and costs budgets and forward the same to the General Manager as required
- Managing the top management, ensuring they are fully motivated and engaged as a workforce.
Area Manager
LAVENA CAFÉ
Medina
01.2013 - 01.2016
- Manage and control all aspects of stock management within the outlets, ensure adherence to procedures thereby minimizing stock accumulation/ loss
- Participate in staff training & development workshop
- Motivate store managers and ensure all store managers caliber the front-line staff to meet its objective and encouraged to maximize their capability and contribution
- Actively takes part in regularly scheduled meetings with store managers to review results and plan areas where improvements must take place
- Communicates and educates team members regarding products, retail execution plans, measures of success, etc
- To ensure flawless execution of goals
- Implement annual sales, & new Branch Opening forecasts (whenever required), monitor sales results/trends, each branch level profit and loss statements on a periodic basis, make specific recommendations, and assist in improving each branch performance
- Ensure the 100% guest satisfaction through excellent management of staff and the regular follow up audits.
Multi-unit Manager
LAVENA CAFÉ
Medina
01.2012 - 01.2013
- Ensure the continued growth and development of the Branches
- By providing Branch Managers with hands on leadership and direction, helping them to identify appropriate tasks and objectives
- Identify food variances and subsequently lead the team in weekly food cost that included analyzing product mixes, inventory, waste and usage to produce an additional reduction in food cost
- Ensure Quality standards in presentation safety and Hygiene are upheld
- Work on following up and implementing employee development programs
- Follow-up on sales, costs and inventory management in the location to insure minimal waste.
Store Manager/ Store In charge
Soroof International Company - COSTA COFFEE
K.S.A
11.2009 - 11.2011
- Responsible for efficient and Profitable operation of the company, that leads and empowers for the Stores to create consistent 'Service Experience' for the consumers
- Identifies and constantly monitors quality issues in relation to service, environment, staffing levels, employee competence, operating procedures and decides responses/action to maintain the highest possible standard in all areas
- Analyzing/Accurately Monthly Stock Take procedures, for the total consumption including Receivables and Orders that will view the entire needed Report
- Accurately monitor Daily Sales Report such as; ordering Stocks, delivery Reports, transfer and Damage item that help to determine any discrepancies for the future
- Managing the Cost within Budget identifies/implement methods of increasing Sales and Profit.
Shift Supervisor
M.H. Alshaya Company - STARBUCKS COFFEE
Dubai
08.2006 - 03.2009
- Ensures to provide world class customer service experience to all customers by acting with a customer comes-first attitude
- Assists new staff training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Ensures company policies and standard operating procedures are adhered to at all times, including those for cash handling, safety and security, to ensure the safety of all staff during each shift
- Executes store operations during scheduled shifts, organizes opening and closing duties as assigned
- Contributes positively to team environment by recognizing alarms or changes in staff morale and performance and communicating them to the store manager
- Handling Month end and Yearend Inventory to reduce the cost on store level
- Preparing Daily, Weekly store reports of store sales and staff performance
- Recognize and reinforce individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition
- Ensuring to maintain high standards on product quality and customer service by conducting monthly Store Operational Excellence Reports (Partner, Customer and Business).
Skills
- Leadership skills
- Client account management
- Strategic Planning
- Inventory control
- Inventory management
- Process Improvement
- Performance Management
- Logistical planning
- Department management
- Policies and procedures
- People Management
- Maintenance planning
- Policies and procedures implementation
Accomplishments
- Best Design Award in 2022 Basta Toqa in Africa & Middle-East
- Certified In Store Learning Coach & Classroom Facilitator (Starbucks Coffee)
- Certified Starbucks Shift Supervisor Training Program (Starbucks Coffee)
- Certified Coffee Master (Starbucks Coffee)
- Undergone Basic Food Hygiene course conducted by the Ministry of Health Dubai, U.A.E.
- Receive Starbucks Awards & Certificate
- Barista of the Year 2011 National champion (Costa Coffee)
Custom
Upon request
Personal Information
- Date of birth: 07/22/1986
- Gender: Male
- Nationality: Sri Lankan
- Marital status: Married
- Contact Number: +966530296667
Languages
English
Fluent
Arabic
Upper intermediate
Malay
Native
Hindi
Upper intermediate
Timeline
Operations Manager
BASTA TOQA
01.2018 - Current
Operations Manager
LAVENA CAFÉ
01.2016 - 01.2018
Area Manager
LAVENA CAFÉ
01.2013 - 01.2016
Multi-unit Manager
LAVENA CAFÉ
01.2012 - 01.2013
Store Manager/ Store In charge
Soroof International Company - COSTA COFFEE
11.2009 - 11.2011
Shift Supervisor
M.H. Alshaya Company - STARBUCKS COFFEE
08.2006 - 03.2009
Wesley College, Colombo 09, Sri Lanka - undefined
Primary Education
01.1992 - 01.2005
Master of Business Administration - MBA - International Business
University of The West of Scotland
09.2022 - 12.2023
OTHM Level 7, Uk - MBA, Stage 1 - Strategic Management And Leadership
Diploma In Strategic Management and Leadership
09.2021 - 10.2022
Greenwich College - Business Management
Advance Diploma In Business Management (ADIBM)
6 2004/2004 - 1 2006/2006
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