Tugral Azmi

- Client Forms Processing: Worked in the main CVS process, focusing on individual enrollment. Responsible for reviewing and correcting client forms to ensure accuracy and completeness.

- Election Period Management: Monitored and tracked valid election periods to determine the appropriate processing timeline for applications.

- Escalation Handling: Identified complex cases or discrepancies, escalating them to the tier 2 team for further review and resolution.

- Problem-Solving: Developed effective problem-solving skills in addressing issues related to client forms, ensuring a high level of accuracy in the enrollment process.

- Documentation: Maintained detailed records of processed applications, ensuring accurate and organized documentation for future reference.

- Updating Ball to Ball commentary of live national/international matches on the company's web portal

- Collaborating with fellow commentators to ensure scores are updated in real-time

- Update presentation ceremony's highlights, comments of the captains and summary of the match

- Working closely with Cartglobe.com regarding the day-to-day management of the website

- Working as a Go-To person for tactical online marketing focus

Managing ongoing platform enhancement request and product/pricing request

- Track and monitor 100+ incomplete profiles of prospective brides & grooms on the portal daily

- Successfully adhered to the company’s data governance standards to update incomplete profiles

- Checked seller’s profile on Close5 applications

- Did product categorization to ensure harmful and illegal products are not listed

- Constant check on the conversation between buyers and sellers to ensure smooth flow of conversation