Tuqa Hidhiri
Med,Saudi Arabia
Summary
A computer science graduate with over 5 years of teaching experience and more than 10 years in technical support and system management. Proficient in designing and managing e-learning systems, providing technical training, and implementing IT solutions to support educational goals.
Passionate about enhancing digital literacy and contributing to institutional development through modern technologies.
Overview
10
10
years of professional experience
1
1
Certification
Work history
System Manager and Training Center Manager
Alaqeeq Holding Campany
Medina, Saudi Arabia
01.2015 - Current
- Oversaw the Classera system implementation and management across the institution, ensuring seamless access for all users
- Directed the Training Center, providing comprehensive training programs for both teachers and administrative staff to enhance their digital competency
- Led the digital transition during the COVID-19 pandemic, ensuring full functionality of the system for remote learning and handling natural disaster response protocols
- Acted as the main technical liaison between the parent company (Classera) and the institution to resolve all system-related issues
- Attended and organized periodic meetings with Classera to manage updates, troubleshoot problems, and ensure optimal system performance
- Monitored data reports, usage analytics, and system improvements to inform decision- making and support strategic goals.
Technical Support (System Manager)
Alaqeeq holding company
01.2020 - Current
- Managed the operation and maintenance of the school's digital learning system
- Trained teachers and staff on using e-learning platforms and communication tools (e.g.,Microsoft Teams, Zoom)
- Solved technical issues quickly to ensure smooth daily operations
- Created user manuals and provided ongoing technical guidance
IT Teacher
Alaqeeq Holding Company
Medina, Medina Region
01.2015 - 01.2019
- Taught basic and advanced computer science skills to students in primary and secondary education.
- Developed interactive lesson plans using modern teaching tools.
- Assisted students in understanding programming, Microsoft Office, and safe internet practices.
- Organized computer-based activities and IT competitions.
Education
Diploma of Education - General Diploma in Education - First Class Honors
Taibah University
Medina, Medina Region 01/2014 - 12/2015
Bachelor of Computer Science - Computer Scinence
Taibah University
Medina, Medina Region 08/2008 - 05/2013
Skills
System Management
- Skilled in installing, configuring, and maintaining school management systems and educational platforms
Technical Support
- Experienced in troubleshooting hardware/software issues and providing remote and on-site support
Educational Technology
- Adept at integrating technology into learning to enhance student engagement and understanding
Training and Development
- Delivered training workshops for educators and staff on IT tools and digital transformation
Communication and Teamwork
- Strong interpersonal skills, capable of working collaboratively and resolving conflicts effectively
Arabic and English Proficiency
- Fluent in both languages; able to teach, write reports, and communicate professionally
Languages
English
Intermediate
Arabic
Native
Certification
- December 2023, completed professional training on Cybersecurity awareness and system security management in educational platforms (40 hours)- issued by HADAF - supported by Human Resources Development Fund.
- January 2020, STEM Education Training Program - issued by Ministry of Gifted Education Department, Medina Region - 12 hours training program focused on Sciences, Technology and Mathematics teaching strategies for gifted student.
- October 2018, Professional Learning Communities Training (12 hours), Alaqeeq Schools - Supervised by Advanced Accreditation Team. Participated in structured training on collaboration, peer monitoring, and strategic educational improvement.
- February 2016, Kagan Cooperative Learning Certificate (16 hours), Certified by Kagan Professional Development - Saudi Arabia. Completed intensive training on cooperative learning strategies to boost student engagement and classroom dynamics.
- February 2013, Microsoft Academic Program (Microsoft Mega Event at Taibah Universit, Microsoft Innovation Center, AlYamamah University, Saudi Arabia). Volunteered in coordination and technical support of a major academic technology event.
- May 2012, Certificate of Recognition - 2nd Gulf Programming Contest. Organized by Kalifa University, Department of Electrical and Computer Engineering. Represented TaIbrahim University in prestigious regional programming competition.
Timeline
Technical Support (System Manager)
Alaqeeq holding company
01.2020 - Current
System Manager and Training Center Manager
Alaqeeq Holding Campany
01.2015 - Current
IT Teacher
Alaqeeq Holding Company
01.2015 - 01.2019
Diploma of Education - General Diploma in Education - First Class Honors
Taibah University
01/2014 - 12/2015
Bachelor of Computer Science - Computer Scinence
Taibah University
08/2008 - 05/2013
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