Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Turki Alqawlaq

Turki Alqawlaq

Riyadh,Riyadh Region

Summary

I have a strong background in fintech operations, specializing in Point of Sale (POS) systems, data entry, and quality management. Over the years, I have led operations support teams, managed merchant information systems, and ensured compliance with KYC and AML standards. My experience includes handling TID management, transaction monitoring, and cross-functional collaboration with banks and partners to deliver efficient and high-quality services.

Overview

4
4
years of professional experience

Work history

Operations support team leader

SurePay
Riyadh, Saudi Arabia
11.2024 - Current
  • Leading and managing the Operations Support team to oversee registration, installation, and maintenance requests for POS terminals.
  • Monitoring ticket lifecycle and ensuring timely resolution in line with SLA commitments.
  • Coordinating with banks to expedite terminal registrations and TID allocations.
  • Supervising customer data quality and ensuring compliance with KYC/AML requirements.
  • Managing and reviewing merchant information in Merchant Management Systems, ensuring accuracy and regular updates to support operational processes and banking reports.
  • Overseeing the full lifecycle of Terminal IDs (TIDs): from creation and allocation for each POS device, to monitoring activation status, and ensuring proper mapping with merchant accounts, MCC codes, and billing.
  • Handling conflicts or duplications in TIDs, updating them during device replacements or branch transfers, while monitoring performance reports to ensure accuracy of related banking operations.
  • Developing new workflows and system enhancements (TMS, FLM) to improve efficiency and reduce turnaround times.

Quality officer

Surepay
Riyadh, Saudi Arabia
12.2022 - 11.2024
  • Monitoring POS & Aggregator operations for compliance with banking standards.
  • Auditing terminal registrations and verifying KYC/AML data.
  • Ensuring timely ticket closure within SLAs.
  • Analyzing operational data and driving process improvements.
  • Preparing quality and performance reports for banks and partners.
  • Maintaining quality control to meet customer expectations.
  • Implementing corrective actions and smart solutions promptly.

Data enrty

DQL lab
Riyadh, Riyadh Region
09.2021 - 12.2022
  • Entering and processing data with high accuracy and speed across different systems.
  • Verifying the accuracy of information and ensuring consistency with original records.
  • Managing electronic files and ensuring easy accessibility.
  • Collaborating with various teams (Operations – Finance – Compliance) to ensure smooth data flow.
  • Registering customer information, ensuring confidentiality, and updating records regularly.

Education

Bachelor of Business Studies -

Midocean University

Skills

  • Support Management
  • Data Entry
  • POS Operations
  • TID Management
  • Merchant Data
  • Ticketing Systems
  • SLA Monitoring
  • Fintech Operations
  • KYC Compliance
  • AML Compliance
  • Data Analysis
  • Excel (Pivot, VLOOKUP)
  • Workflow Development

Languages

English
Advanced
Arabic
Native

Timeline

Operations support team leader

SurePay
11.2024 - Current

Quality officer

Surepay
12.2022 - 11.2024

Data enrty

DQL lab
09.2021 - 12.2022

Bachelor of Business Studies -

Midocean University

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Turki Alqawlaq