Turki Alsalman
Summary
As a dedicated Customer Service Supervisor with a proven track record of enhancing customer satisfaction and loyalty across major industries, including Flynas in hospitality and Riyadh Capital Metro Company, I bring strong leadership, problem-solving, and team management expertise to deliver exceptional service experiences. Having advanced from a specialist role, I am eager to leverage my skills, qualifications, and industry knowledge to drive operational excellence and contribute to the continued success of your esteemed organization.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
Capital Metro Company
12.2024 - Current
- 1. Team Leadership and Performance Management
- Supervised and motivated a team of customer service staff, ensuring efficient operations and high-quality service delivery while monitoring individual and team performance.
- 2. Customer Assistance and Problem Resolution
- Resolved passenger inquiries, complaints, and escalated issues promptly, ensuring a positive customer experience and adherence to metro service standards.
- 3. metro Station Operations Oversight
- Managed daily station operations, including ticketing systems, crowd control, and facility maintenance, to ensure a smooth and safe environment for passengers.
- 4. Emergency Response and Safety Compliance
- Acted as the primary point of contact during emergencies, coordinating with security and maintenance teams to ensure passenger safety and compliance with protocols.
- 5. Communication and Reporting
- Facilitated communication between management, staff, and passengers, while preparing detailed reports on station performance, incidents, and cost
Customer Service Specialist, Station Ambassador
Riyadh capital metro company
09.2023 - 11.2024
- Delivering outstanding customer service with high volume customer interactions
- Handling escalated customer complaints and resolving
- Supporting operations and overseeing operations in degraded scenarios and operation oversight
- Liaising with other departments to ensure smooth operations
- Reporting issues affecting customer service delivery
- Data management
- Secure cash collection and deposit according to Sops
Cabin Crew
Flynas Airlines
05.2022 - 10.2022
- How to dealing with people and passengers from different backgrounds, cultures, ethnicities
- How to understand their needs and serve them in a proper way
- How to Deal with complaints in very difficult situations and pressure and resolving the issues
- How to take care of passengers and people
- Poise, tact, and resourcefulness to handle stressful situations and to address passengers' and people needs
- Sell and serve beverages and meals
Education
Diploma - International Conference And Exhibition Management
King Abdulaziz University
04.2025
Skills
- PROFESSIONAL CERTIFICATE IN CUSTOMER EXPERIENCE
- ( THE CX ACADEMY )
- DELVERING - WORLD CLASS CUSTOMER SERVICE
- ( CAPITAL METRO COMAPANY )
- LOGISTICS SERVICE MANAGEMENT
- (Saudi Logistics ACADEMY )
Skills
Microsoft office
Leadership and Team management
Customer service Exellence
Communication Skills
Critical Thinking '
Languages
English
Arabic
Timeline
Customer Service Supervisor
Capital Metro Company
12.2024 - Current
Customer Service Specialist, Station Ambassador
Riyadh capital metro company
09.2023 - 11.2024
Cabin Crew
Flynas Airlines
05.2022 - 10.2022
Diploma - International Conference And Exhibition Management
King Abdulaziz University
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