Turki Bakheet

Operations Officer

SNB

Jeddah

07.2012 - Current

Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Monitored supply chain and managed logistics functions for company.
Motivated and trained employees to maximize team productivity.
Implemented processes that simplified procedures and reduced average processing time.
Coordinated with external companies to fill openings effectively, reducing critical vacancies.
Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
Maintained constructive client and vendor relationships.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
Optimized business processes to foster operational efficiency.
Verified compliance with best business practices throughout organization.
Increased response to unit reports and challenged management to quickly respond to and act on reports.
Maintained equipment at operational readiness annually.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Contributed to business development efforts to drive revenue and meet corporate objectives.
Collaborated with executives and management to review projected revenue and adjust resources accordingly.
Developed and deepened relationships with customers, vendors and internal stakeholders.
Compiled training materials for new employees and tracked skill development.
Encouraged and promoted ideas aligned to business needs and benefits.
Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Analyzed department metrics and performance and reported findings to management.
Managed internal operational standards and productivity targets.
Collected customer feedback and made business adjustments to improve retention and satisfaction.
Monitored performance and completed performance appraisals for reports.
Developed and implemented strategies for top-tier customer service.
Communicated with Branch Operations Manager to inform of quality control checks and findings.
Oversaw Department operations and workflow for consistency.
Recommended new procedures to boost consistency and customer experiences.
Identified improvement changes regarding key processes for internal controls and accounting procedures.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Complied with established internal controls and policies.
Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Prepared monthly, quarterly and annual reports.
Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Developed strategic plans for day-to-day financial operations.
Established and checked coding procedures, monitored reports and updated internal files.
Performed spending analysis and partnerships to refine policies and develop recommendations for improvement.
Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.