Turki Bakheet
Operations Management
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Coordinate and manage daily operations in organizations numbering up to 15-20 employees. Manage operating budgets . Lead teams, problem solve and work well under pressure. Have excellent operations management skills . Provide individual and collective training support and mentoring to personnel. experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with over 18 years of experience in Bank Operations ( Retail & Corporate ). Excellent reputation for resolving problems and improving customer satisfaction.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Operations Officer
SNB
Jeddah
07.2012 - Current
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Monitored supply chain and managed logistics functions for company.
- Motivated and trained employees to maximize team productivity.
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated with external companies to fill openings effectively, reducing critical vacancies.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Maintained constructive client and vendor relationships.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Optimized business processes to foster operational efficiency.
- Verified compliance with best business practices throughout organization.
- Increased response to unit reports and challenged management to quickly respond to and act on reports.
- Maintained equipment at operational readiness annually.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Collaborated with executives and management to review projected revenue and adjust resources accordingly.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Analyzed department metrics and performance and reported findings to management.
- Managed internal operational standards and productivity targets.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Monitored performance and completed performance appraisals for reports.
- Developed and implemented strategies for top-tier customer service.
- Communicated with Branch Operations Manager to inform of quality control checks and findings.
- Oversaw Department operations and workflow for consistency.
- Recommended new procedures to boost consistency and customer experiences.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Prepared monthly, quarterly and annual reports.
- Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Developed strategic plans for day-to-day financial operations.
- Established and checked coding procedures, monitored reports and updated internal files.
- Performed spending analysis and partnerships to refine policies and develop recommendations for improvement.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Cash Officer
SAMBA
Jeddah
08.2005 - 01.2012
- Complied with established internal controls and policies.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Developed strategic plans for day-to-day financial operations.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Worked with loss prevention in monitoring shopper behavior.
- Responsible for coordinating, arranging, and managing teams working on Branches ATMs on holidays
Education
High School Diploma -
Jeddah School
Jeddah, Saudi Arabia 04.2001 -
Completed The English Course - English-as-a-Second-Language Education
Intensive English Language/ Wichita State Univ.
Wichita, Kansas USA 02.1998 - 06.1999
No Degree - Completed 60 Hours of MIS
Butler County Community College
Wichita, Kansas USA 08.1998 - 03.2003
No Degree - Hotel Management
The Higher Institute For Tourism & Hotels
Hurghada, Cairo 08.2003 - 04.2005
Computer And Information Sciences
Arab Open Univ
Jeddah, Saudi Arabia 01.2022 - Current
Skills
Logistics expertise
Employee performance
Operational efficiency
Office administration
Supply Chain Management
Procedure optimization
Supply chain distribution
Resource management
Customer Relations
Effective leader
Coaching and mentoring
Delegation
Employee reviews
Staff training/development
Product development
Inventory management
Relationship building and management
Staff Management
Process implementation
Financial analysis and reporting
Cost control and reduction
Business Development
Reporting familiarity
Cash handling expertise
Bank security expert
Data trending
Familiar with account coding
PPE Compliance
Policies and procedures
Strategic planning
Improvement initiatives
Key Performance Indicators
Project Management
Operations management
Job inspections
Financial Management
Contract Management
Verbal and written communication
Business administration
Search Engine Optimization
Accomplishments
- Supervised team of 6-15 staff members.
- Resolved product issue through consumer testing.
- held All SAMA deferral Program since the 1st patch
- held All of the Department Projects since the Development of CCS till the e-finance phase 1&2
- part of the Next Gen Core Team on behalf of Corporate Operations
- held All of the IT testing
- Migration Spokes on behalf of the operations
- Managed and directed All of the migrated Corporate Loans
- Managed and directed All of the migrated Private Loans
Timeline
Computer And Information Sciences
Arab Open Univ
01.2022 - Current
Operations Officer
SNB
07.2012 - Current
Cash Officer
SAMBA
08.2005 - 01.2012
No Degree - Hotel Management
The Higher Institute For Tourism & Hotels
08.2003 - 04.2005
High School Diploma -
Jeddah School
04.2001 -
No Degree - Completed 60 Hours of MIS
Butler County Community College
08.1998 - 03.2003
Completed The English Course - English-as-a-Second-Language Education
Intensive English Language/ Wichita State Univ.
02.1998 - 06.1999